ServiceNow Developer - Customer Service Management
Noida, Uttar Pradesh, India · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- 5–12 yrs
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 1 saat önce
- Çalışma modu
- Ofiste
- Eğitim
- Herhangi bir mezun
- Uygunluk
- Applicants must hold a degree or equivalent qualification acquired through 15 years of full-time education and should have relevant ServiceNow development experience.
- Sürdürmek
- Başvuru yapılması gerekmektedir.
Çalışacağınız yer
İş tanımı
About Tata Consultancy Services
Tata Consultancy Services (TCS) is a leading global IT and business solutions provider with a workforce exceeding 612,000 employees worldwide. Operating in 55 countries, TCS reported revenues of USD 29.08 billion for 2023-24. The company offers a broad range of services including Cloud Infrastructure, Cognitive Business Operations, Cybersecurity, Consulting, Enterprise Solutions, Internet of Things and Digital Engineering, Data and Analytics, among others. TCS is recognized as one of India's most prominent equal opportunity employers and has been continually rated as a leader in the 'India's Most Respected Companies' rankings.
Job Overview
TCS is seeking experienced professionals for the position of ServiceNow Customer Service Management (CSM) Developer. Candidates are invited to attend a walk-in interview on July 18, 2026, at the TCS Yamuna Tower VI in Noida, Uttar Pradesh. The walk-in hours are from 9 AM to 1 PM.
Key Responsibilities
- Develop and deploy ServiceNow CSM modules such as Case Management, Customer Service Portal, and Knowledge Management.
- Configure case-related workflows, service level agreements (SLAs), entitlements, and customer lifecycle processes.
- Design and customize Service Portals and Employee Center interfaces to enhance customer interaction experiences.
- Develop comprehensive solutions using ServiceNow scripting tools including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
- Implement integrations between ServiceNow and external systems through REST and SOAP APIs.
- Enable and configure Omnichannel capabilities encompassing Email, Chat, and Virtual Agent functionalities.
- Create dashboards and reports to monitor and analyze customer service metrics and performance insights.
Qualifications and Experience
- Minimum of 15 years of formal education (equivalent to a graduate degree).
- Experience ranging between 5 and 12 years in relevant ServiceNow development roles.
Additional Information
This is a walk-in interview event to be held at TCS Yamuna Tower VI, Assotech Business Cresterra, Plot No. 22, Noida-Greater Noida Expressway, Sector 135, Noida, Uttar Pradesh 201304.
The opportunity is ideal for graduates with substantial experience in ServiceNow platform development, particularly in customer service modules.