Senior Director, Operations

About Evergreen Nephrology

Evergreen Nephrology works alongside nephrologists to improve kidney care through a person-focused, holistic, and value-based model. The organization is committed to better patient outcomes and improved quality of life by slowing disease progression, moving care into the home when appropriate, and helping more patients reach kidney transplantation sooner.

To support nephrologists, Evergreen provides interdisciplinary clinical support, analytics, tools, and patient services that help care teams focus on the right patients at the right time across the full continuum of care. The team is driven by a commitment to challenge the status quo and continuously improve the way kidney care is delivered.

About the Role

The Senior Director, Operations - Evergreen Provider Group & Patient Engagement will own the overall financial and operational performance of attributed patients and the Patient Engagement Services team. This leadership position carries dual responsibility: improving Evergreen Provider Group outcomes while ensuring the engagement team successfully reaches patients, drives scheduling, and supports care completion.

This is a hands-on strategic leadership role for someone who has managed P&L performance, scaled virtual care models, and led end-to-end patient funnel performance across outreach, scheduling, and visit completion. Success in the role depends on strong analytical discipline, performance management, and cross-functional influence in a value-based care setting.

Key Responsibilities

Evergreen Provider Group operations and strategy

• Direct performance for Evergreen-aligned patients across all markets and payer types.
• Work closely with the Chief Clinical Officer to expand EPG into a scalable virtual care delivery model, including the systems, workflows, and team structure needed for growth.
• Create and execute standardized quality programs that improve performance and outcomes across markets.
• Own the EGA profit and loss statement.
• Build and maintain dashboards and reports to monitor KPIs, identify gaps, and drive corrective action.
• Partner with internal and external stakeholders to improve engagement, documentation, quality, and total medical expense.
• Lead ongoing management of value-based partnerships, including payer issue resolution and contractual compliance.

Patient Engagement Services operations and strategy

• Guide the PES function so the team consistently reaches, engages, and schedules patients into care.
• Set productivity standards and KPI goals, and hold the team accountable for capacity use and outreach effectiveness.
• Remove barriers that limit patient access.
• Own the PES program budget.
• Coordinate with clinical leadership to align outreach activity with provider availability and changing capacity.
• Partner with Marketing and Technology to launch patient engagement campaigns that improve awareness, outreach performance, and scheduling conversion.
• Continuously refine outreach methods, workflows, and tools so PES can scale alongside EPG growth.

Leadership and collaboration

• Lead, coach, and develop the EPG and PES teams while building a high-performance culture with clear goals, regular feedback, and growth opportunities.
• Work across clinical, operations, quality, and technology teams to keep priorities aligned and patient care goals on track.
• Perform additional related duties as needed.

Required Qualifications

• At least 8 years of healthcare operations experience with direct responsibility for P&L oversight, financial performance management, and team leadership.
• Strong working knowledge of value-based care.
• Background managing a medical group, physician practice, or clinical operations team; experience in a virtual care environment is strongly preferred.
• Experience building or overseeing patient outreach, engagement, or access operations such as a call center, scheduling, or care coordination is an advantage.
• Demonstrated success in building teams, scaling operations, and holding staff accountable to productivity and performance goals.
• Bachelor’s degree or higher in education, quality, public health, business administration, health services research, or a related discipline is preferred.
• Intermediate proficiency with Microsoft Office Suite, including Outlook and Teams.
• Ability to work effectively in a mostly remote setup.
• Home internet must support at least 25 Mbps download and 10 Mbps upload; cable, fiber, or DSL on a hardwired connection is recommended.
• Evergreen will supply remote employees with telephony tools and equipment as required for the job.
• A dedicated workspace with no ongoing interruptions is required to protect member PHI/HIPAA information.

Compensation

The annual pay range for this position is $175,000 to $195,000. Final compensation is based on experience, education, role demand, and other job-specific factors. The position is also eligible for an annual bonus.

Benefits

• Flexible time off for full-time employees.
• 12 paid holidays each year.
• Medical, dental, vision, and life insurance, plus an HSA with employer matching.
• Reimbursement for continuing medical education for eligible roles.
• 401(k) plan with company match of up to 4% after six months of tenure.
• Paid parental leave.
• Comprehensive training and development from onboarding onward throughout your career.

Equal Opportunity and Accommodation

Evergreen Nephrology is an equal opportunity employer and does not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category under applicable local, state, or federal law.

Applicants with disabilities who need reasonable accommodation during any part of the hiring process may contact [email protected] for assistance.