Senior Collections Manager

Job Overview

We are looking for a seasoned Senior Collections Manager to lead and optimize the organization’s collection and accounts receivable operations. This position entails directing collection strategies, minimizing overdue debts, enhancing cash flow, overseeing credit control activities, and managing a skilled collections team. The ideal candidate should demonstrate strong leadership, analytical prowess, client relationship capabilities, and a proven history of successful debt recovery in large-scale organizations.

Key Responsibilities

• Manage and supervise all collection activities to ensure timely receivable recovery.
• Design and execute efficient collection strategies to boost recovery rates and decrease aged debts.
• Track collection outcomes, monitor aging reports and relevant KPIs to meet business goals.
• Identify collection risks proactively and apply corrective measures to reduce bad debts and revenue losses.
• Ensure strict adherence to company policies, financial regulations, and contractual terms.
• Review and refine credit control policies, procedures, and collection frameworks.
• Partner with Finance and Commercial units to evaluate customer creditworthiness and reduce financial exposure.
• Monitor customer payment trends and suggest needed credit action plans.
• Lead, guide, and develop collection team members to fulfill department objectives with regular coaching and performance assessments.
• Create a culture emphasizing accountability, cooperation, and ongoing enhancement.
• Establish and maintain strong relationships with customers and key internal stakeholders.
• Negotiate payment plans, settlements, and manage dispute resolution with clients.
• Coordinate with internal departments to address billing and payment discrepancies efficiently.
• Compile and present collection performance reports, risk analyses, and cash recovery forecasts to executive leadership.
• Analyze collection data and market trends to heighten operational efficiency.
• Contribute to business planning through precise financial and collection insights.

Educational and Experience Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or related fields.
• At least 8 years of experience in Credit Control, Accounts Receivable, or Collections functions.
• Minimum 5 years in a managerial or leadership position within collections.
• Experience within the GCC region is strongly preferred.
• Proven experience handling extensive customer portfolios and significant receivables.

Technical and Professional Skills

• Comprehensive understanding of debt recovery, credit management principles, and financial compliance.
• Advanced skills in data analysis and reporting.
• Proven experience using ERP systems, with a preference for SAP.
• Strong expertise in Microsoft Excel and financial reporting tools.

Core Competencies

• Leadership and team development capabilities.
• Credit and collections management expertise.
• Debt recovery and negotiation skills.
• Financial analytical ability.
• Stakeholder management and relationship building.
• Strategic planning and decision-making.
• Effective problem-solving aptitude.
• Excellent communication and influencing skills.
• Strong results-driven mindset.