Senior Client Director

About Delve Deeper

Delve Deeper is a performance-driven media agency dedicated to the nonprofit and charity sector, partnering with organizations investing between $5 million and $20 million annually in media spends. Our mission is to assist socially driven teams in amplifying their impact through sophisticated digital strategies that yield measurable and scalable results. Our expertise includes advanced analytics and reporting, audience targeting based on intent, comprehensive digital media management, and customized creative solutions. The agency has been recognized repeatedly as one of the best workplaces, emphasizing a culture that nurtures both individual growth and collaborative success.

Position Overview

We are seeking a Senior Client Director who will serve as a strategic and operational partner to our clients, aligning media investments with real-world impact to foster sustainable growth. This role requires building trusted relationships with senior client leaders, managing account performance, and ensuring delivery excellence. The incumbent will operate in a fast-paced environment, balancing client success with company performance, and leading team development.

Key Responsibilities

• Design and steer account strategies targeting approximately 25% revenue growth.
• Translate client objectives into actionable media, data, and implementation plans.
• Discover and cultivate opportunities to deepen client partnerships and impact.
• Oversee account results aligned with client goals and internal business targets.
• Serve as the main contact and advisor for senior client executives, fostering long-term, transparent relationships.
• Communicate proactively, especially when facing challenges, acting as the client advocate internally.
• Ensure the quality of deliverables supports measurable outcomes and client metrics.
• Collaborate across internal teams to maintain consistency in strategy and execution.
• Intervene to resolve issues and keep projects on track.
• Manage portfolio-level P&L including revenue growth and margin goals, balancing client and business needs.
• Monitor account health and address any performance or profitability risks swiftly.
• Mentor and coach team members to enhance their strategic and operational capabilities.
• Promote a high-performing and collaborative team culture, clarifying roles and priorities.
• Integrate client goals, data insights, team strengths, and platform strategies to identify gaps and improve processes.
• Challenge existing assumptions to continuously enhance results.

Candidate Profile

• More than 15 years of leadership experience in agency client services or delivery roles.
• At least 10 years of managing portfolio P&Ls with a focus on revenue and margin accountability.
• Strong track record of establishing and maintaining senior client relationships.
• Combination of strategic insight and hands-on operational ability.
• Experience leading cross-disciplinary teams and aligning varied functions.
• Exceptional communication skills to influence and foster trust.
• Deep knowledge of performance marketing and how it drives business outcomes.
• Experience in sectors such as nonprofit, financial services, insurance, or retail is advantageous.
• Solution-focused mindset that balances client and business success.
• Curiosity and willingness to challenge conventions.

Work Location and Travel

Open to candidates located in key nonprofit markets including Washington DC, New York City Metro, New Jersey, Connecticut, Maryland, Chicago, and Colorado. This is a remote role for candidates in these areas. Travel up to 25% is expected for client engagement, conferences, and team events. Colorado-based employees follow a hybrid work schedule with three days in office and two remote days.

Compensation and Benefits

• Salary range: $150,000 to $200,000 base, with total on-target earnings between $200,000 and $250,000.
• Comprehensive health benefits paid fully by the company covering medical, dental, and vision for employees and dependents.
• Access to FSA and HSA plans with company contributions.
• Life insurance and disability coverage.
• 401(k) retirement plan featuring a 4% company match.
• Generous paid time off including vacation, sick leave, and holidays.
• Paid parental leave up to 3 months.
• Wellness reimbursement up to $1,250 annually for health and well-being expenses such as gym memberships or fitness equipment.

Diversity and Inclusion

Delve Deeper is committed to fostering an inclusive workspace that celebrates diversity and promotes respect. The company maintains zero tolerance for harassment or discrimination and ensures reasonable accommodations for applicants requiring assistance.