Sales Operations and Support Lead

Overview

We are hiring a motivated Sales Operations and Support Lead who will assist the Country Head and Sales team by handling sales support duties, including sales reporting, bid management, order processing, and supporting sales and marketing initiatives locally. This role demands excellent organizational skills to manage complex responsibilities efficiently.

Key Duties

• Lead sales support and administrative functions ensuring smooth and effective sales operations.
• Assist with pre-sales tasks, including the creation of sales presentations and preparation of engagement materials.
• Participate in bid and proposal preparation, including bid bond applications, review of bid documents, and tracking submissions and filing.
• Oversee order processing and facilitate approval workflows within sales systems and procedures.
• Work closely with finance, logistics, project management, and sales teams to guarantee seamless delivery of orders.
• Support inventory requisition and pre-production activities.
• Provide logistical and administrative help for sales events, trade fairs, client visits, and customer appreciation programs.
• Monitor compliance with internal policy, pricing regulations, and approval protocols.
• Act both as a senior individual contributor and as a supervisor to a small team of sales support and operations personnel.

Qualifications

• Bachelor's degree or diploma in Business Administration, Marketing, or a related discipline.
• At least five years’ experience in sales operations, support, or administrative roles.
• Exceptional organizational capability and aptitude for multitasking with keen attention to detail.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Proficient in CRM software such as Siebel, Salesforce, or Oracle, and advanced skills in Microsoft Office, particularly Excel.
• Ability to work autonomously and collaboratively; supervisory experience is advantageous but not required.
• Sound analytical skills to interpret sales data effectively.
• Resourcefulness, dedication, and adeptness at managing multiple complex tasks efficiently.
• High level of organization and prioritization skills.
• Customer-oriented mindset with proactive problem-solving abilities.

Company Values and Culture

Candidates will be expected to embody Vertiv’s Core Principles: Safety, Integrity, Respect, Teamwork, and Diversity & Inclusion. Our Strategic Priorities include Customer Focus, Operational Excellence, fostering a High-Performance Culture, Innovation, and Financial Strength. Vertiv’s Behavioral Expectations emphasize ownership, urgency, customer-first attitude, visionary thinking, leading by example, continuous improvement, and ongoing learning and development.

About Vertiv

Vertiv is committed to empowering individuals who power the future through innovative products and solutions that keep the world connected. With a global presence in over 130 countries and $6.9 billion in revenue, the company offers tremendous opportunities for growth and value creation.

Equal Employment Opportunity and Work Authorization

Vertiv is an Equal Opportunity Employer, promoting non-discriminatory hiring and employment practices for all protected categories including age, race, color, religion, gender identity, disability, and more. We only hire individuals legally authorized to work in the location of employment. Positions do not offer visa sponsorship. Applicants requiring work visa sponsorship are not eligible.

Additional Information

No recruitment agencies or unsolicited calls, please.