Sales Officer

Position Overview

We are looking for a Sales Officer to efficiently handle client communications and drive sales in an aesthetic clinic environment. The role involves responding promptly to inquiries across multiple channels including phone, WhatsApp, social media, email, and face-to-face, with the aim to convert leads into confirmed bookings for consultations and treatments.

Key Responsibilities

• Respond swiftly to customer queries via various communication platforms such as phone, WhatsApp, social media, email, and in-person visits.
• Transform potential leads into confirmed consultation and treatment appointments.
• Provide clients with clear explanations about consultations, procedures, and pricing.
• Develop and maintain a robust sales pipeline, tracking all leads from initial contact to conversion.
• Actively follow up with both prospective and existing patients to upsell and cross-sell treatments and packages.
• Promote clinic services, packages, and membership options to new and returning clients.
• Consistently achieve and strive to surpass monthly sales targets, KPIs, and revenue goals.
• Keep accurate records of client interactions, bookings, and sales using CRM and reporting systems.
• Collaborate with medical and clinic staff to guarantee a seamless patient journey from inquiry through treatment.
• Forge enduring relationships with clients to encourage repeat business and referrals.

Candidate Requirements

• Must be legally authorized to work in Dubai, UAE.
• Proven track record in sales, preferably within aesthetics, beauty, healthcare, or wellness sectors.
• Excellent communication and customer service capabilities.
• Demonstrated success in achieving and exceeding sales targets and KPIs.

Experience

• At least 2 years of experience in sales and customer service, encompassing client relations, lead generation and conversion, client retention, and upselling/cross-selling.
• Experience with tele-sales, WhatsApp sales, and social media conversion is advantageous.
• Background in consultation or customer service roles is preferred.
• Experience in aesthetic or dermatology clinics, beauty or wellness brands, healthcare, or medical tourism sectors is a plus.

Preferred Qualifications and Attributes

• Proficiency in written and spoken English; Arabic, Korean, or other languages are beneficial.
• Knowledge of patient acquisition and conversion techniques.
• Familiarity with sales reporting and CRM tools.
• Immediate availability is preferred.
• Results-oriented with a strong focus on targets.
• Excellent negotiation, persuasion, organizational, and follow-up skills.
• Ability to work well in a team setting, demonstrating strong interpersonal communication.
• Proven ability to increase bookings and revenue within a clinic setting.