Sales Host

Company Overview

Everlast Gyms thrives on passion and ambition, with a team dedicated to fitness and top-notch service. Our staff do more than engage customers; they inspire and uphold high standards in everything we do.

Position Details

This is a part-time position, offering 20 hours per week, based at our gym location in Poole, England.

Benefits

• 20% discount across all facia brands
• Eligibility for the Everlast Gyms Monthly Champions recognition program
• Complimentary gym membership
• Opportunity to conduct personal training sessions outside regular hours
• Chance to lead group training classes with additional training

Key Responsibilities

• Provide an outstanding experience to all prospects, members, and guests, turning every interaction into a sales or retention opportunity.
• Actively drive sales of memberships, renewals, upgrades, and add-ons including food, beverages, retail, and fitness products.
• Convert inquiries into memberships by confidently overcoming objections, applying needs-based selling, and following up effectively.
• Help retain members by fostering strong relationships, identifying those at risk of leaving, and recommending suitable products and services to enhance their experience and outcomes.
• Offer personalized tours tailored to individual goals, promoting relevant facilities and services.
• Consistently meet or surpass both personal and club Key Performance Indicators (KPIs).
• Serve as a club key holder when needed, ensuring smooth opening, closing, and shift coverage operations.
• Learn and proficiently use membership and other operational software with provided training.
• Represent the brand as a trusted ambassador, engaging in initiatives like Fitness Challenges, Class concepts, and Workout Wednesday to boost member participation and engagement.
• Support operational quality by maintaining excellent standards of cleanliness, hygiene, and gym presentation.
• Assist the Head Coach with gym resets and other fitness-related tasks on and off the gym floor as required.
• Stay well-informed about the gym's products and services.
• Address member questions and complaints professionally, escalating to management when necessary.

Qualifications and Personal Attributes

• Outgoing, confident with a positive, proactive attitude.
• Proficient in administrative tasks.
• Driven, ambitious, and eager to develop role-specific skills and competencies.
• Curious and motivated to embrace learning and growth opportunities.
• Willing and able to undertake key holder responsibilities as needed.
• Passionate about fitness, sales, and exemplary customer service.
• Flexible in working shifts to accommodate business needs, including weekends and bank holidays; prepared to take on extra duties to support the team.
• Target-oriented, actively contributing to club sales and member retention.

Additional Information

• Our culture is built on a fearless approach, embracing big potential and unparalleled experience.
• Core principles include thinking without limits, owning your role and results, and staying relevant to our people, partners, and the planet.