Sales Director

Overview

This role involves preserving and growing significant client relationships, steering sales forecasts, formulating strategic plans for short and long term objectives, developing partnerships, conducting quality audits, and enhancing distribution for key large-scale accounts. The position entails managing the complete customer account planning cycle, ensuring that the customers' needs and expectations are fully satisfied by the company.

Key Responsibilities

• Establish and nurture strong connections with major accounts across diverse sectors such as Banking, Finance, Insurance, Energy, Construction, Industrials, Media, IT, Telecom, Health, and Education, serving as the central point of contact for all services rendered.
• Lead negotiations of client contracts and services, including terms on duration, commitments, discounts, and closing opportunities to boost revenues and minimize expenses.
• Develop comprehensive sales strategies and account plans tailored to provided services for managed accounts.
• Identify new business opportunities and coordinate with Business Development to pursue and enhance responses to Requests for Proposals (RFPs).
• Expand different business lines and services aimed at increasing revenue for key accounts.
• Regularly update account plans reflecting evolving client needs and requirements.
• Contribute insights to sales planning, product management, marketing, and allied stakeholders to aid in product and service innovation.
• Facilitate the accurate capture of customer requirements and oversee follow-through on order delivery to meet specifications.
• Manage large-scale tender procedures and establish suitable contractual agreements in coordination with Regulatory, Corporate Affairs, and Legal departments.
• Supervise delivery of customized solutions ensuring client satisfaction.
• Administer and monitor logistical contract functions with clients.
• Review major proposal documentation thoroughly to integrate inputs from relevant teams, optimizing the chance of contract award.
• Coordinate the creation of detailed short and long-term plans aligned with both present and anticipated product/service demand.
• Support device supply chain operations, including order handling, procurement, and delivery logistics.
• Track service activation stages, ensuring smooth implementation and resolving technical or logistical issues promptly.
• Manage customer-related complaints, technical issues, and billing disputes logged in the CRM, ensuring timely resolution.
• Oversee order processing and take proactive measures to prevent delays in service implementation.
• Articulate and influence service sales strategies collaboratively with other account managers, fostering new product/service development and tailored solution delivery.
• Facilitate necessary training programs for in-house and partner sales teams.
• Monitor processes continuously to identify areas for quality enhancement and recommend improvements.
• Evaluate performance against established KPIs, anticipating potential challenges and recommending corrective measures.

Experience Requirements

Candidates must have between 8 to 10 years of relevant experience in managerial roles.

Educational Background

A bachelor’s degree in Business Administration or any related field focused on sales is required. A master’s degree in Business Administration or equivalent discipline is preferred. Relevant certifications are also advantageous.