Reverse Logistics Representative

About Tive

Tive envisions a world where absolute transparency connects everything and everyone. We pioneer innovations that exceed expectations to ensure goods arrive promptly and completely intact. Our core values include a commitment to transparency, simplicity, teamwork, and continual improvement through relentless iteration.

Across all transport modes—road, rail, ocean, or air—Tive minimizes shipment delays, losses, and damage, ensuring clients can rely on timely, complete deliveries.

Role Overview

As a Reverse Logistics Representative, you will collaborate with our international team to coordinate the retrieval and return of used Tive devices for refurbishment and reuse. This role is ideal for a motivated individual who takes pride in high-quality outcomes and thrives in a fast-moving environment, contributing significantly to building a strong company and team.

Key Responsibilities

• Identify locations with significant quantities of used devices, conduct investigations, and catalog these to generate actionable return leads for Reverse Logistics efforts.
• Collaborate with account management teams to onboard customers onto the returns program.
• Enhance internal data quality to highlight customers successfully engaging with the returns process.
• Maintain strong relationships and provide support to a global, cross-time-zone team including remote colleagues.
• Innovate and execute efficiency improvements within a rapidly expanding department.
• This role operates on a hybrid model, combining remote work with time spent in the Pristina office.

Candidate Profile

• Fluency in English is essential.
• Holds a technical or university degree, or has equivalent relevant experience.
• 1 to 3 years of experience in logistics combined with backgrounds in customer success, account management, or sales development.
• Strong verbal and written communication abilities.
• Entrepreneurial mindset with eagerness to learn and improve continuously.
• Effective prioritization, multitasking skills, and productive time management.
• Patience, empathy, and persistence in dealing with customers.
• Excellent organizational skills and consistent adherence to schedules.
• Demonstrates diligence, enthusiasm, and a commitment to delivering quality consistently.

Preferred Qualifications

• Familiarity with tools such as PowerPoint, Excel, Salesforce, NetSuite, and other ERP systems is advantageous.

Additional Information

The standard working hours for this position are from 12:00 PM to 8:00 PM Central European Time (CET).

Benefits and Offers

• An opportunity to join a potentially career-defining company.
• Autonomy and resources to apply your expertise and build solutions.
• Collaboration with a committed global team that supports one another.
• Flexible work options including office-based or hybrid arrangements.
• Competitive equity packages to provide a sense of long-term ownership in the company’s growth.

Diversity and Inclusion

We highly value diversity as essential to our team’s and company’s success and are proud to be an equal opportunity employer. We are dedicated to fostering an inclusive environment based on mutual respect for all team members.