Remote HR Services Manager

About Ross Stores, Inc.

Ross Stores is a prominent off-price retail chain operating over 2,200 stores, committed to offering customers high-quality brands and trending merchandise at great savings while providing an engaging shopping experience. The company encourages teamwork, career growth, and celebrates diversity and inclusion within its community. Headquartered in Dublin, CA, with buying offices in New York City, Los Angeles, Boston, and several distribution centers nationwide, Ross is a Fortune 500 organization with $22.8 billion in revenues projected for 2025.

Position Overview

The HR Services Manager leads the strategic management and delivery of enterprise-wide HR Services, including operations of the HR Service Center, Background Screening Programs, and Talent Acquisition Coordination. This leadership position involves supervising multiple front-line supervisors and their teams to ensure customer-centric, timely, and efficient HR service delivery across various functions. Responsibilities include advancing operational excellence, ensuring compliance with employment laws and company policies, managing vendor relations, utilizing data analytics, and implementing new HR programs and processes.

Key Responsibilities

• Lead and mentor HR Services teams, including supervisors, fostering accountability and setting clear performance goals.
• Promote a culture focused on customer service, collaboration, continuous improvement, and operational excellence.
• Align HR Services strategies with organizational goals in partnership with senior HR leadership.
• Develop succession and talent development plans to enhance organizational capabilities.
• Oversee program implementations, policy updates, training, vendor management, and contractual negotiations.
• Continuously improve service value and cost efficiency by integrating feedback and best practices.
• Ensure compliance with updated policies, manage IT collaborations, and liaise with key HR and operational partners.
• Consult with HR leadership on trends, operational efficiencies, and issues impacting HR services.

Qualifications and Skills

• Bachelor's degree or equivalent experience with at least 5 years in HR service delivery, background screening, or corporate HR generalist roles.
• Excellent communication and presentation capabilities with strong attention to detail.
• Demonstrated leadership, vendor management, negotiation, and consultative expertise.
• Knowledge of EEOC, ADA, background compliance, and relevant employment laws.
• Financial acumen related to benefits and vendor performance evaluation.
• Self-motivated and capable of thriving in a high-paced environment.
• Proven project management and team supervision skills, including coaching and performance evaluation.

Additional Information

• This role entails office-related activities such as computer work, telephone communication, meetings, and document management.
• Applicants should ensure consistent punctuality and attendance.
• The role may require occasional domestic travel and is performed remotely anywhere within the United States except in Colorado and New York City.
• Proficiency in Microsoft Office is necessary.
• Supervisory responsibilities include HR Services Supervisors and Human Resources Coordinators.

Compensation

The base salary range for this position is between $105,400 and $158,000, based on qualifications such as experience, education, certifications, and location. This range is part of a broader compensation package.

Equal Employment Opportunity

Ross is an equal opportunity employer dedicated to fostering a diverse and inclusive workforce, prohibiting discrimination based on various protected characteristics in compliance with federal, state, and local laws.