Remote Business Generalist

About the Role

Rex.zone seeks an experienced Remote Business Generalist to facilitate operational success across multiple domains including planning, execution, analytics, coordination, and process optimization. This position involves collaborating with diverse teams such as product, sales, finance, HR, and customer operations to achieve measurable improvements through precise documentation, KPI monitoring, and operational best practices.

Core Responsibilities

• Lead cross-departmental projects from conception to implementation by defining scope, setting milestones, assigning owners, and identifying risks and dependencies.
• Convert organizational needs into well-structured requirements, documented processes, and standard operating procedures.
• Develop and update KPI reports weekly and monthly, create dashboards, and synthesize performance insights.
• Organize and facilitate regular operational meetings including standups, business reviews, and retrospectives, ensuring removal of blockers.
• Detect process inefficiencies, suggest enhancements, and track improvements impacting cycle time, quality, or costs.
• Manage vendor and internal stakeholder communications, providing status updates and coordination.
• Assist leadership with strategic planning, setting priorities, and preparing decision-support materials.

Qualifications

• Intermediate to senior level background in business operations, program management, business analysis, or versatile generalist roles.
• Proven ability to manage stakeholders effectively and collaborate cross-functionally.
• Practical experience producing KPI metrics, dashboards, and handling operational data.
• Strong written communication skills for crafting requirements, SOPs, meeting notes, and progress reports.
• Capability to juggle multiple projects independently with transparent and effective communication.
• Comfortable managing ambiguity by establishing clear structures and processes.

Additional Details

This full-time position operates fully remotely and is open exclusively to candidates based in Canada. Successful candidates must excel at asynchronous communication and consistently meet delivery expectations.

Application Instructions

Interested applicants should submit a resume that emphasizes prior business operations leadership, cross-team project delivery, KPI reporting expertise, and tangible process improvement results. Include 2-3 specific examples demonstrating workflow enhancements, initiative completions, or impactful reporting that influenced business decisions.