Regional Learning & Quality Manager

Company Overview

Founded in 2014, Thrive Market is dedicated to making healthy and sustainable living simple and affordable. As an online membership-based marketplace, we offer premium quality products at exclusive member prices and provide a free membership to those in need for every paid member. With over 1,000,000 members, we use innovative technology and member-centered approaches to help customers discover better products, support credible brands, and contribute to a better world. We are proud to have achieved Certified B Corporation status, making us the largest grocer with this distinction.

Role Summary

The Regional Learning & Quality Manager oversees the creation, standardization, and continuous enhancement of Learning & Development and Quality Assurance initiatives across multiple fulfillment centers within the Thrive Market network. This position is responsible for establishing and nurturing systems that increase employee skills, operational accuracy, and consistency in quality, not merely maintaining existing standards but driving ongoing improvements.

This leader manages a distributed Quality team, including Quality Managers and associates spanning up to four sites. While daily quality operations are managed locally, this role sets network-wide program standards, accountability, and governance. Success involves not just auditing but cultivating Quality Managers as effective operators and leaders.

For Learning & Development, site-based trainers deliver training but report outside this position. The manager owns the curriculum, certification criteria, standard operating procedures, and evaluation of training effectiveness, collaborating closely with site and operations leadership to ensure program consistency despite lacking direct authority over training staff.

The role integrates training and quality functions, using quality results to shape training priorities and overseeing up to four fulfillment centers with regular site visits, standardizing processes, and identifying systemic issues before escalation. This position requires capabilities in curriculum development and quality audits, viewing them as interconnected functions.

Key Responsibilities

• Develop and implement a holistic learning strategy for assigned fulfillment centers.
• Create and standardize onboarding, certification, cross-training, and leadership development programs.
• Collaborate with trainers and operations leadership to ensure consistent execution of training programs without direct supervisory authority.
• Identify operational skill gaps in partnership with leaders and design targeted training interventions.
• Keep training materials, SOPs, and instructions up to date and aligned with operations.
• Maintain training compliance documentation and certification tracking.
• Assess and report on training program effectiveness using operational and employee performance indicators.
• Support leadership development initiatives for supervisors, managers, and emerging leaders.
• Lead and grow a centralized Quality organization across up to four sites, managing recruitment, performance, and career growth for quality personnel.
• Maintain and enforce quality standards across facilities.
• Develop, deploy, and refine Quality Management System processes.
• Conduct periodic quality audits and prepare sites for customer and regulatory reviews.
• Analyze quality metrics to detect trends, root causes, and prescribe corrective measures.
• Champion continuous improvement projects that enhance accuracy, productivity, inventory integrity, and customer satisfaction.
• Collaborate with site leadership to minimize defects and boost operational efficiency.
• Implement standardized quality reporting and key performance indicator monitoring across the network.
• Provide leadership and development to a geographically distributed team, establishing clear expectations and enhancing Quality Manager capabilities.
• Partner with cross-functional teams including Operations, HR, and Facilities to promote operational excellence.
• Drive network-wide standardization and adoption of best practices.
• Conduct regular site visits to counsel and support performance improvement.
• Develop annual strategic objectives and department goals consistent with company priorities.
• Present performance insights, recommendations, and plans to senior leadership.
• Manage competing priorities and projects across multiple locations.

Qualifications

• Bachelor's degree in Business, Operations Management, Education, Engineering, or related fields, or commensurate experience.
• Minimum 5 years of leadership experience in e-commerce fulfillment, large-scale distribution, manufacturing, or logistics sectors.
• At least 3 years managing Learning, Quality, Operational Excellence, or Continuous Improvement programs.
• 2+ years of direct experience managing people, including supervising managers or teams spanning multiple sites.
• Demonstrated experience supporting multiple facilities or large operations.
• Familiarity with Quality Management Systems (QMS), audit procedures, process improvements, and corrective action development.
• Strong analytical capabilities to interpret data and drive performance enhancements.
• Proven ability to influence initiatives and results without direct reporting authority.
• Outstanding communication, presentation, and leadership abilities.
• Proficiency in Microsoft Office and reporting software tools.
• Willingness and ability to travel up to 50% of the time.

Preferred Credentials

• Six Sigma Green Belt or Black Belt certification.
• Lean methodology certification.
• Certified Professional in Talent Development (CPTD) credential.
• Experience supporting startup or rapidly growing companies.

Success Metrics

• Completion rates of training compliance and certifications.
• Effectiveness of new hire and new leader onboarding ramps.
• Participation and readiness levels in leadership development programs.
• Reduction in quality defects.
• Inventory accuracy metrics.
• Customer quality performance indicators.
• Audit compliance results.
• Number and completion of continuous improvement initiatives.
• Standardization across multiple sites.
• Quality Manager performance and preparedness.
• Retention and development of quality teams.

Physical and Other Requirements

• Regular travel between fulfillment locations.
• Ability to walk warehouse floors and conduct audits.
• Capable of lifting up to 25 pounds occasionally.
• Flexibility to work varied schedules as business demands.

Benefits

• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Competitive base salary between $100,000 and $120,000, with potential increases based on merit and business factors.
• Equity options as part of total compensation.
• 401(k) matching program.
• Flexible working schedules available.
• Growth and advancement programs with training paths.
• Coverage for life coaching and therapy on a holistic mental health platform.
• Free membership to Thrive Market and discounts on private-label products.
• Casual, friendly work environment.

Additional Information

Employment requires candidates to be based in the United States throughout their tenure. Thrive Market values diversity and inclusion, is an Equal Opportunity Employer, and prohibits discrimination and harassment. Candidates with disabilities are encouraged to request accommodations by contacting the company accordingly. Applicants are cautioned against fraud; official correspondence comes only from valid company email addresses.