Regional Admin Manager - Kolkata

Role Overview

The Lead – Admin for the Gold Loan Business is tasked with managing branch administrative functions across regional zonal branches. This includes ensuring operational efficiency, infrastructure upkeep, vendor and contract staff supervision, compliance adherence, and financial oversight to support seamless branch activities and business expansion.

Key Responsibilities

• Oversee branch-level administration, encompassing housekeeping, security management, prompt resolution of operational issues, and asset maintenance through preventive upkeep.
• Drive infrastructure projects including new branch establishment, coordination of civil and interior works, vendor onboarding, and adhere to project timelines.
• Maintain compliance with statutory laws and internal audit requirements; prepare management information system (MIS) reports and address audit inquiries.
• Manage financial aspects such as administrative budgeting, vendor payments, and expense monitoring to ensure cost-effectiveness.
• Supervise contract staff ensuring productivity and adherence to organizational standards.
• Coordinate travel arrangements, event planning, courier services, and interactions with multiple internal and external stakeholders for smooth operations.

Organizational and Business Context

Aditya Birla Capital Limited (ABCL) is a leading Systematically Important NBFC registered with the RBI, offering comprehensive lending products to a broad clientele including retail, HNI, MSMEs, and corporates. The Gold Loan vertical is a significant secured lending segment demanding high-volume transaction management, strict risk protocols, and excellent customer trust maintenance. The company boasts pan-India presence with substantial lending book size and has multiple prestigious ratings and awards recognizing business excellence.

Challenges and Expectations

• Manage a vast network of branches with varying operational requirements.
• Ensure timely delivery of infrastructure projects without interrupting business continuity.
• Adhere strictly to all regulatory compliance obligations.
• Balance cost optimization while maintaining high service quality standards.
• Effectively coordinate across diverse stakeholders and vendors to streamline operations.