Receptionist Administrator

Overview

Optimal Healthcare Cayman invites applications for a Receptionist/Administrator role based at a state-of-the-art 8,000 sq.ft facility near the airport in the Cayman Islands. This position plays an essential part in our vision to revolutionize health and healthcare delivery, enhancing healthspan and life quality. The individual will serve as the initial point of engagement for patients and uphold a seamless, efficient, and welcoming reception experience.

Key Responsibilities

• Warmly welcome patients and establish a professional, friendly introduction to the clinic.
• Manage incoming communications including calls, emails, and inquiries with efficiency and courtesy.
• Schedule and confirm patient appointments, optimizing clinical resource utilization.
• Keep patient records updated and accurate within electronic health record (EHR) systems.
• Coordinate with healthcare staff to maintain smooth patient flow and clinic operation.
• Assist in preparing patient documentation such as forms, reports, and correspondence.
• Support wellness programs, clinic initiatives, and community engagement efforts.
• Maintain a tidy, organized reception area reflective of our commitment to care.
• Foster a positive workplace environment delivering valued service to patients and colleagues.

Requirements

• Prior experience in a receptionist or client-facing administrative role, favoring healthcare settings.
• Outstanding interpersonal and communication abilities, fluent in English.
• Highly organized and detail-conscious with the capacity to handle multiple tasks effectively.
• Familiarity with office applications and electronic health records or similar systems.
• Professional, approachable demeanour with a strong focus on patient care.
• Capability to manage sensitive and confidential information discreetly.

Terms and Benefits

• Salary ranging from $3750 to $4750 monthly based on experience.
• Additional performance-based incentive scheme details provided privately.
• Comprehensive health insurance fully covered for the employee.
• Mandatory pension contribution scheme with 50% employer and 50% employee contributions, subject to legal caps.
• Twelve public holidays each year.
• Minimum of 20 days paid annual leave, specifics provided during discussions.
• Potential for flexible working arrangements subject to employer discretion.