Reception Night Auditor

Role Overview

SOKONI AFRICA LTD is hiring a Reception Night Auditor to support overnight front desk operations and keep hotel records accurate during the night shift in Kampala, Central Region, Uganda.

Key Duties

• Manage guest check-ins and check-outs throughout the overnight shift.
• Reply to guest questions and requests in a timely, courteous manner.
• Carry out end-of-day auditing and reconcile hotel transactions.
• Review guest folios, payments, and billing details to confirm accuracy.
• Reconcile cash, card, and other payment methods.
• Compile and share daily financial and operational reports.
• Protect the safety and security of guests, staff, and hotel assets during the night.
• Oversee reservations, room assignments, and guest service requests.
• Work with housekeeping and security teams to keep operations running smoothly.
• Escalate maintenance concerns and any incidents that arise during the shift.
• Keep precise records and follow hotel rules, policies, and procedures.

Requirements

• A diploma or bachelor’s degree in Hospitality Management, Tourism, Business Administration, Accounting, or a closely related discipline.
• Minimum 1 year of experience in a Night Auditor, Receptionist, Front Desk Agent, or comparable hotel position.
• Prior use of hotel Property Management Systems (PMS) will be an advantage.
• Working knowledge of basic accounting and bookkeeping.
• Good command of computers, especially Microsoft Office tools.
• Strong verbal and interpersonal communication abilities.
• High attention to detail with solid troubleshooting skills.
• Comfortable working alone and staying composed in high-pressure situations.
• Availability for night shifts, weekends, and public holidays is required.

Additional Information

This is a full-time onsite position. The role focuses on overnight reception coverage, audit accuracy, guest service, and maintaining operational control during the night.