Quick Commerce Specialist

About Zeroharm Sciences and Role Summary

Zeroharm Sciences Private Limited, established in 2020, is a Hyderabad-based preventive healthcare and nutraceutical firm specializing in plant-based, nanotechnology-enhanced supplements that emphasize superior bioavailability. We are seeking a Quick Commerce (Q-Commerce) Operations Executive to actively manage daily marketplace operations collaborating with quick commerce platforms such as Zepto, Blinkit, and Instamart. This role requires close interaction with internal teams including Supply Chain, Operations, Finance, and Growth to optimize product availability, advertising performance, and overall marketplace success.

Key Responsibilities

• Oversee daily Purchase Orders (POs) for Zepto, Blinkit, and Instamart, ensuring prompt acknowledgment, tracking and follow-up to minimize cancellations and dispatch delays.
• Coordinate with Supply Chain, Warehouse, and Dispatch teams to guarantee timely order fulfillment and maintain accurate PO tracking.
• Track SKU-wise Fill Rates across platforms, maintain robust product availability at dark stores and distribution centers, and manage out-of-stock products through coordinated replenishment efforts.
• Work with planning and warehouse teams to monitor SKU movement trends, ensure inventory adequacy, and improve fill rates while minimizing shortages.
• Plan, execute, and optimize advertising campaigns across all quick commerce platforms by managing budgets, bids, and campaign performance, leveraging platform account manager relationships to scale profitable initiatives.
• Analyze SKU-level sales, product visibility, and search performance to recommend promotions, enhance discoverability, and support product launches.
• Prepare comprehensive reports on marketplace performance encompassing sales metrics, fill rates, out-of-stock percentages, advertising spend and ROAS, orders, revenue, and inventory levels.
• Resolve operational challenges involving inventory, advertising, pricing, and order fulfillment while tracking platform schedules, campaigns, and promotions to ensure smooth daily marketplace operations.

Required Qualifications

• Minimum 3 years of direct experience managing operations on quick commerce platforms such as Zepto, Blinkit, or Instamart.
• Practical knowledge of Purchase Order handling, inventory management, advertising campaign management, and quick commerce marketplace operations.
• Strong analytical skills to interpret sales and advertisement performance data.
• Proficiency in Microsoft Excel or Google Sheets.
• Meticulous attention to detail and strong execution capabilities.
• Effective coordination, stakeholder management, and communication skills.
• Willingness to work onsite from our office located in Hitech City, Hyderabad, six days per week.

Preferred Qualifications

• Experience working with D2C, FMCG, healthcare, or consumer brands.
• Exposure to managing multiple quick commerce platforms simultaneously.
• Familiarity with inventory planning, demand forecasting, and ERP or inventory management software.
• Deep understanding of quick commerce operational workflows and platform specifics.

Success Indicators

• Proactive management of quick commerce operations and ability to solve operational issues swiftly.
• Ownership of inventory availability and marketplace efficiency across platforms and extensive SKU portfolios.
• Strong execution orientation with excellent attention to detail and timely action.
• Ability to foster collaborative relationship with platform account managers and thrive in a dynamic startup environment.

Key Performance Metrics (KPIs)

• Fill Rate percentage
• Out-of-Stock (OOS) percentage
• Purchase Order Fulfillment percentage
• On-Time Dispatch percentage
• Inventory Availability percentage
• Advertising Return on Ad Spend (ROAS)
• Advertising Spend Efficiency
• Sales Growth
• SKU Availability
• Order Cancellation Rate
• Platform Issue Resolution Time
• Accuracy and Timeliness of Reporting