Quality Customer Services Specialist

About the Role

This position focuses on promoting and maintaining high quality standards across all products and services delivered by Airbus Customer Services in the Asia Pacific region. The role includes overseeing regional quality key performance indicators (KPIs) and leading service quality investigations in collaboration with the Airbus Quality Program.

Primary Responsibilities

• Investigate customer-related issues, especially those concerning quality problems with Airbus products, support, or services; act as the communication liaison between the Service Center and customers to ensure feedback loops are completed.
• Manage and monitor the achievement of quality KPIs specific to Airbus Services Asia Pacific through effective tracking and reporting systems.
• Prepare and maintain quality reports required by SC3 and APQ for customers, summarizing key quality problems along with associated containment and preventative measures.
• Assist the Head of Quality Customer Services in representing the QC department to aviation authorities, customers, and certification bodies to guarantee compliance with regulations and approvals.
• Raise quality awareness among Asia Pacific personnel, supporting coaching and training initiatives to develop essential quality competencies and motivation.
• Ensure local operational processes align with Airbus Quality Management System (QMS) standards.
• Support continuous improvement initiatives by applying quality tools and methodologies such as Practical Problem Solving (PPS) within business units.
• Contribute positively to the working environment by fostering strong relationships with quality and safety stakeholders.

Qualifications and Skills

• Bachelor's degree or higher in quality management, engineering, or a related field; alternatively, licensed aircraft engineers are eligible.
• At least three years of professional experience in quality management or seven years of experience in the aviation sector.
• Familiarity with quality management tools including PPS, APQP, and FMEA.
• Proficient in English, with excellent verbal and written communication abilities.
• Strong presentation skills and the capability to work autonomously.
• Cultural sensitivity and the ability to work effectively in diverse environments.

Additional Information

The role demands adherence to compliance and integrity standards to support the company's reputation and long-term growth. Airbus emphasizes workforce diversity and is committed to equal opportunity employment regardless of background, age, gender, disability, sexual orientation, or beliefs. Any recruitment scams or monetary requests fraudulently claiming affiliation with Airbus should be immediately reported.

Airbus encourages flexible working arrangements to enhance innovation, collaboration, and connectivity where possible.