Project Coordinator

About Crane Worldwide Logistics

Crane Worldwide Logistics is a global supply chain solutions provider renowned for delivering outstanding services through innovation, teamwork, and operational excellence. As part of a dynamic and entrepreneurial company, employees are valued, encouraged to contribute ideas, and provided opportunities for professional growth through continuous learning and global collaboration.

Role Overview

Reporting directly to the Project Manager, the Project Coordinator plays a pivotal role in supporting the planning, execution, and coordination of customer projects and logistic operations across Germany. The position involves close collaboration with Project Managers, Operations, Sales teams, overseas offices, and customers to ensure projects are executed efficiently, accurately, and meet both customer expectations and Crane's high operational standards.

Key Responsibilities

• Assist in managing customer projects from start to finish including preparing plans, schedules, timelines, and monitoring milestones to ensure timely delivery.
• Maintain comprehensive and accurate project documentation and coordinate meetings with distribution of minutes when needed.
• Support Project Managers with reporting, tracking deliverables, and communication with customers.
• Facilitate customer implementation and onboarding procedures.
• Manage shipments within Crane's operating system (TMF), ensuring all shipment information is correct and maintained throughout the shipment lifecycle.
• Coordinate logistics activities involving transportation, warehousing, customs, carriers, and international offices to ensure smooth operations.
• Monitor shipment progress, update customers and stakeholders regularly, and escalate any operational delays or issues promptly to minimize impact.
• Deliver exemplary customer service by being the primary contact for assigned projects and responding swiftly to inquiries.
• Contribute to achieving operational KPIs related to shipment quality, accuracy, productivity, service levels, and punctual completion of activities.
• Support continuous improvement initiatives by identifying opportunities to enhance operational efficiency and customer satisfaction.
• Maintain project financials by monitoring costs and assisting with billing and invoice verification.

Qualifications and Experience

• Preferably holds a certificate in Logistics, Supply Chain, Business Administration, or a related field.
• Possesses 2 to 3 years of experience in freight forwarding, logistics, or supply chain operations.
• Experience in coordinating shipments, customer projects, or operational processes is advantageous.
• Strong administrative and organizational capabilities in a customer service-oriented environment.

Essential Skills

• Good knowledge of international freight forwarding and logistics processes.
• Familiarity with freight forwarding software systems, ideally TMF.
• Excellent organizational skills with meticulous attention to detail.
• Effective communication and interpersonal skills with a proactive, customer-focused attitude.
• Ability to manage multiple priorities in a fast-paced setting.
• Solid analytical and problem-solving abilities.
• Proficiency with Microsoft Office suite.
• Capability to work independently and collaboratively within a team.

Additional Information

• Employment is governed by German labor laws and local contracts.
• Some flexibility in working hours may be necessary depending on project requirements.
• Physical requirements include ability to talk, hear, operate computer equipment, and near vision capabilities with focus adjustment.

Compliance and Notices

Applicants must note that unsolicited recruitment submissions will not be accepted without prior written agreement. The company reserves the right to act accordingly on any unauthorized candidate submissions.

Disclaimer

This description summarizes the primary duties and skills for this role and is not exhaustive; employees may occasionally perform other related tasks as required.