Product Manager, Retail E-Commerce

Company Overview

CAVA is committed to making it easy and enjoyable to eat well daily, inspired by a 4,000-year-old Mediterranean tradition focused on authenticity, curiosity, and excellence. At the core of our culture are five values: generosity, curiosity, agility, positivity, and collective ambition.

Role Summary

We seek a proactive, guest-focused, analytic Product Manager specialized in Retail E-Commerce to enhance CAVA’s digital experience via our mobile app and website. This role involves combining insights from guests, product strategy, analytics, UX, engineering, marketing, and restaurant operations to drive impactful results. The position demands adaptability, strong collaboration, and commercial insight to optimize conversion funnels and digital engagement.

Key Responsibilities

• Lead the evolution of critical segments in CAVA's digital experience, emphasizing e-commerce growth, ordering, personalization, discovery, and conversion.
• Translate business objectives, guest insights, analytics, and cross-team priorities into actionable product roadmaps and strategies.
• Identify and prioritize impactful opportunities throughout the digital funnel phases including browsing, customization, checkout, loyalty, and post-order.
• Define clear problem definitions, hypotheses, metrics, and learning goals for new initiatives and optimizations.
• Manage trade-offs between guest satisfaction, business results, technical complexity, operational feasibility, and speed-to-market.
• Drive rapid experimentation across app and web features, creating and prioritizing A/B tests to boost key performance indicators such as conversion, order value, retention, and engagement.
• Collaborate with Analytics, UX, Engineering, Marketing, CRM, and Operations to design and execute experiments with clear success criteria.
• Leverage quantitative and qualitative data to decide on scaling, iterating, or halting projects, documenting outcomes to promote organizational learning.
• Analyze guest behavior through various data tools and research to uncover pain points and opportunities, monitoring key e-commerce metrics including conversion rate, average order value, traffic, cart abandonment, reorder rates, and digital sales.
• Collaborate with Data teams to enhance analytics tracking, dashboards, and reporting mechanisms.
• Lead product discovery and delivery from ideation to launch, composing product requirements, test plans, and managing backlog priorities.
• Work closely with Engineering to understand constraints, technical dependencies, and innovations such as AI or automation that may improve experiences.
• Ensure all product launches are high-quality, operationally viable, on brand, measurable, and support iterative learning.
• Build and maintain strong relationships across Digital, Technology, Marketing, Culinary, Finance, Guest Experience, Loyalty, and Data teams to ensure alignment and momentum.
• Stay informed of industry trends in retail, restaurants, e-commerce, AI, personalization, and loyalty to integrate relevant innovations into CAVA’s product vision.

Qualifications

• 4 to 6+ years of product management experience in retail, hospitality, consumer e-commerce, mobile apps, digital ordering, or growth-related roles.
• Demonstrated success in enhancing business results through product improvements, experimentation, funnel optimization, or digital growth.
• Strong command of product development lifecycle activities including discovery, requirement definition, prioritization, delivery, QA, launch, and iteration.
• Experience collaborating closely with Engineering, UX Design, Data Analytics, Marketing, CRM, Loyalty, and Operations.
• Adept at roadmap creation, backlog management, writing clear user stories, and making prioritization decisions.
• Proficient in designing and executing A/B testing, experiment creation, KPI development, funnel analysis, and post-launch evaluation.
• Familiar with analytics platforms such as Amplitude, GA4, Looker, Tableau, Power BI, Datadog, Optimizely, or LaunchDarkly.
• Ability to convert complex data into actionable insights and measurable business impact.
• Knowledge of AI-driven product capabilities, personalization, automation, and recommendation systems is a plus.
• Preferred experience in restaurant, food, retail, hospitality, or omnichannel commerce sectors.

Physical Requirements

• Ability to remain seated to operate computers and office equipment.
• Strong analytical and detail assessment capabilities.
• Occasional need to move or carry items weighing up to 50 pounds, depending on the role.
• Effective communication skills for accurate information exchange.
• Ability to remain alert and operate safely in work environment.

Benefits and Additional Information

• Competitive salary complemented by bonus and long-term incentives.
• Access to early wage payments.
• Unlimited paid time off, paid parental leave, and opportunities to contribute to community initiatives.
• Comprehensive health benefits including dental, vision, telemedicine, and pet insurance.
• 401(k) plan with company matching contributions.
• Company-covered short-term disability, long-term disability, life, and accidental insurance for eligible salaried roles.
• Complimentary CAVA meals and a relaxed work environment.
• Opportunity to join a rapidly expanding brand from early stages.
• Employment benefits become effective the first of the month following 30 days of service.
• Visa sponsorship is not provided for this role.
• This description may not cover all duties or responsibilities, which can evolve without notice.

Diversity and Equal Opportunity

CAVA is proud to be an equal opportunity employer. We consider all applicants fairly regardless of race, color, gender, religion, national origin, disability, age, or any other legally protected characteristic.