Premium Membership Services Executive
Miami, Florida, United States · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 saat önce
- Work mode
- In office
- Education
- Bachelor's degree preferred
- Eligibility
- Applicants must have permanent authorization to work in the U.S. without need for visa sponsorship now or in the future. Employment requires passing a background check. Equal opportunity employer valuing diversity.
- Resume
- Required to apply
Where you'll work
Job description
Position Overview
The Premium Membership Services Executive will play a vital role in fostering exceptional service and strengthening relationships with assigned Inter Miami CF premium season ticket members. This role focuses on retaining current members and expanding the membership base by delivering unparalleled customer care across all communication channels including phone, email, and face-to-face interactions.
Key Responsibilities
- Maintain proactive, ongoing communication with assigned premium season ticket members to nurture strong relationships.
- Respond promptly and effectively to all member inquiries, requests, feedback, and concerns.
- Ensure all customer data and profiles are correctly maintained in the database.
- Communicate all crucial information and updates accurately to premium members.
- Educate members about benefits, programs, rewards, events, and exclusive experiences linked to their Membership.
- Identify and recommend additional value-enhancing opportunities related to Membership benefits and events.
- Suggest and implement improvements to enhance both game day and off-game day member experiences.
- Prepare reports on individual and team efforts reflecting department objectives.
- Organize, coordinate, and execute exclusive events for premium members throughout the year.
- Serve as the primary information contact for Inter Miami CF home games and stadium-related events.
- Conduct surveys and perform analysis of attendance and game day experience reports.
- Fulfill any additional duties as required to support the membership service objectives.
Qualifications and Skills
- Bachelor’s degree preferred in Business, Sports Management, Marketing, or related disciplines.
- At least 3 years of relevant experience in professional or collegiate sports environments.
- Exposure to the Florida market is an advantage.
- Bilingual fluency in English and Spanish is highly preferred.
- Familiarity with Archtics and Ticketmaster ticketing platforms is desirable.
- Knowledge of Major League Soccer (MLS) and international soccer adds value.
- A proactive, results-driven mindset combined with enthusiasm and positivity.
- Excellent interpersonal and communication skills dedicated to exceptional customer service.
- Ability to manage shifting priorities within a fast-paced, demanding work environment.
- Capability to multitask and creatively address daily operational challenges.
- Extremely organized with a keen eye for detail.
- Strong dedication to teamwork and a solution-focused attitude.
- Advanced proficiency in Microsoft Office suite including PowerPoint, Word, Excel, and Outlook.
- A deep interest in soccer (fútbol) is a plus.
- Willingness to work flexible schedules including evenings, weekends, and holidays.
Additional Information
Applicants must have permanent authorization to work in the United States without requiring visa sponsorship now or in the future. Employment is contingent on successful completion of a background check. Inter Miami CF is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified candidates will be considered without regard to legally protected characteristics.