Planner

About the Role

Join Mears Group PLC, the UK's leading provider of repairs, maintenance, and regeneration services, as a Planner based in Cottenham near Cambridge. This full-time, permanent position involves managing efficient scheduling of repair jobs while ensuring high-quality service delivery and customer satisfaction.

Key Responsibilities

• Organise and allocate operatives and subcontractors effectively to meet repair deadlines.
• Maintain daily updates on repair appointments, follow-up works, and overdue tasks.
• Support IT systems usage, ensuring operatives properly update their PDAs, and schedule of rates are accurately entered.
• Communicate professionally with residents, workers, and stakeholders to provide updates and coordination.
• Collaborate with administrators, supervisors, and contractors to guarantee smooth workflow.
• Provide coverage for fellow planners when required; participate in meetings and training sessions as needed.
• Adhere strictly to company policies and health and safety guidelines.
• Assist in compiling reports and monitoring performance KPIs.
• Prioritise emergency and urgent repairs to reduce inconvenience for residents.
• Keep precise records and ensure compliance with audits and documentation standards.
• Contribute to continuous improvement efforts by suggesting enhancements to planning and scheduling processes.
• Offer general administrative support within the repairs team when necessary.

Candidate Requirements

• Prior experience in a similar planning role involving multi-trade repairs scheduling.
• GCSE or equivalent qualifications in English and Maths.
• Proven ability to work efficiently in high-pressure, fast-moving environments.
• Strong IT skills, including experience with job management and scheduling software.
• Excellent organisational, time management, and communication abilities.
• Customer-oriented mindset with the capability to manage difficult situations gracefully.
• Familiarity with repairs and maintenance operations.
• Experience using ICT appointing tools to handle repair bookings and resource allocation.

Benefits

• 25 days annual leave in addition to bank holidays.
• Participation in a leading pension scheme.
• Annual company-wide Fun Day as a thank-you event.
• Paid volunteering leave supporting community engagement.
• Access to staff discounts and perks including shopping, holidays, eye tests, and savings schemes.
• Supportive family-friendly workplace policies.

Additional Information

Applicants must be eligible to work in the UK as Mears does not offer visa sponsorship. Employment is subject to relevant background, identity, and security checks. The company promotes an inclusive and diverse working environment, holding recognition for veteran employment and social mobility commitment. Applicants can confidentially share background information to support social mobility initiatives, which will not affect application outcomes.