Operations & Partner Success Coordinator

Overview

Vyblee, a dynamic food-tech startup based in Los Angeles, is revolutionizing how food and drink orders are placed across hotels, coworking spaces, canteens, and bars. As they expand within LA, the company seeks a dedicated Operations & Partner Success Coordinator to support daily operations and partner relations.

This part-time position begins with approximately 20 hours weekly (five days at four hours daily) and aims to transition to full-time within one to two months. Compensation ranges between $25 and $30 hourly, contingent upon experience. This role involves both remote tasks and in-the-field activities around central Los Angeles.

Key Responsibilities

• Lead the onboarding process for hotels and kitchens, including coordinating with general managers, preparing materials, and ensuring smooth launches.
• Maintain and nurture ongoing partnerships with hotel and kitchen teams, conducting regular site visits to assess quality and address any issues.
• Develop and sustain strong relationships with WeWork front-desk personnel to bolster coworking space engagements.
• Manage supply hub functions such as receiving, inventory control, storage, and dispatch coordination with vendor orders.
• Plan and facilitate pop-up activations, overseeing setup, staffing, restocking, and teardown in collaboration with field personnel.
• Liaise with technology partners for hardware setup and maintenance, including tablet and kitchen display systems.
• Oversee new restaurant kitchen setups from equipment delivery to operational readiness.
• Coordinate customer support with a remote team, ensuring effective resolution of order-related issues.
• Maintain communication and training coordination with remote restaurant staff to ensure smooth operations.

Candidate Profile

• Two to five years experience in similar roles encompassing account management, partnerships, or operational logistics.
• Experience in food service or startup environments is preferred; possession or ability to obtain a Food Handler certificate within two weeks is a plus.
• Ability to manage relationships with senior stakeholders as well as operational details efficiently.
• Residence in central Los Angeles with access to a vehicle for frequent on-site visits spanning locations such as West Hollywood, Torrance, Santa Monica, Redondo Beach, and LAX.
• A proactive startup mindset comfortable with fast-paced, varied tasks in ambiguous settings.
• Excellent organizational skills to juggle multiple concurrent priorities across different teams and functions.
• Experience working with remote or customer service teams is advantageous.
• Comfortable utilizing food-tech tools like kitchen display systems and ordering dashboards; technical troubleshooting is supported by a tech partner.

Work Conditions and Benefits

• Initial part-time role of roughly 20 hours/week, with transition to full-time anticipated within one to two months.
• Working hours are arranged in four-hour blocks over five days weekly, with schedules provided two weeks in advance.
• The role includes mileage reimbursement at standard IRS rates, parking coverage, phone stipend, and supply hub storage costs.
• Paid sick leave, workers' compensation, retirement plan enrollment, and equity participation opportunities are included.

Additional Information

Vyblee fosters a strong mission to combat hunger and support food security by allocating a share of profits toward these causes. Joining this team provides opportunities for meaningful impact while experiencing the energizing pace of startup culture.

The outgoing coordinator has prepared comprehensive handover resources, including contact lists and process walkthroughs, to support a smooth transition.