Operations Manager

Overview

The Operations Manager is tasked with overseeing the comprehensive hotel functions including Food & Beverage, Guest Services, Housekeeping, Loss Prevention, and Event Services. This role supports and substitutes the General Manager when necessary, ensuring the implementation and maintenance of operational protocols across all departments. Continuous performance evaluation and operational enhancements are key responsibilities.

Key Responsibilities

• Manage and control profit and loss aspects, focusing on expense and labor cost management.
• Prepare detailed written reports encompassing statistical, financial, and special data.
• Maintain transparent communication with the General Manager concerning any team, guest, facility, or procedural issues.
• Develop, implement, and assess the effectiveness of operational procedures.
• Plan, organize, staff, direct, and regulate operations in alignment with company policies, standards, and relevant laws.
• Collaborate with the Corporate Team to set operational goals and policies.
• Support revenue growth and enhance employee morale through effective management.
• Lead and manage organizational change proficiently.
• Partner with the General Manager on hotel projects and refurbishments.
• Oversee the execution of preventative maintenance plans and monitor open tasks.
• Ensure workplace safety standards are communicated and adhered to.
• Inspire departmental leadership and demonstrate exemplary leadership to meet objectives.
• Effectively present ideas and concepts to upper management and team members.
• Conduct thorough investigations into problems, devise effective solutions, and communicate resolutions promptly and appropriately.
• Represent the General Manager professionally during their absence.
• Assist in financial data analysis and yearly budget preparation.
• Foster positive relationships with owners, clients, and team members.
• Uphold and enforce company policies, procedures, and team member handbook regulations.
• Maintain flexibility to accommodate the operational scheduling demands.

Qualifications and Experience

• Proficiency with computer applications including Word, Outlook, Delphi, and CLS systems.
• Experience in planning, assigning, supervising, and reviewing team members' work.
• Minimum of three years managing personnel and complex hotel operations.
• Ability to perform effectively under pressure.
• Strong written and verbal communication abilities.
• Exceptional attention to detail.

Physical and Environmental Requirements

This role requires standing for long periods and being able to sit for extended durations. The ability to perceive work quality and comprehend written materials is necessary. Employees should be capable of learning and maintaining comprehensive job knowledge, completing precise tasks, and remaining alert in emergencies. Occasionally, lifting, carrying, pushing, pulling heavy objects, kneeling, bending, stooping, and using ladders or stairs may be needed. Frequent repetitive hand movements and requiring full visual and auditory capabilities are also expected. Work environment noise typically ranges from quiet to moderate.

Additional Information

• Employment is dependent on successful background and drug screenings.
• The company is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with applicable ADA regulations.