- Deneyim
- 3+ yrs
- Maaş
- USD 125,000 – USD 155,000 / year
- Açılışlar
- 1
- Yayınlandı
- 3 saat önce
- Work mode
- Ofiste
- Eligibility
- Candidates with 3+ years of relevant onboarding, implementation, solutions engineering, or technical account management experience, along with comfort in customer-facing technical and advisory work, may apply. Experience in HR technology or compensation is preferred.
- Resume
- Required to apply
Where you'll work
İş tanımı
About Compa
Compa is a venture-funded AI company focused on transforming compensation intelligence. It helps enterprise organizations stay ahead of shifts in hiring, market competition, and compensation costs by delivering real-time data and insights. The platform is used by major companies such as NVIDIA, Stripe, DoorDash, OpenAI, T-Mobile, Moderna, Workday, Ulta, Target, and others.
Headquartered in Irvine, California, Compa also has expanding teams in Denver, Colorado and San Francisco, California. The company values collaboration, curiosity, ownership, transparency, and ongoing learning, with a preference for in-person work when feasible.
Role Overview
Compa is hiring an Onboarding Manager to oversee the successful launch of customer data into its platform. The person in this role will ensure data is activated quickly, accurately, and reliably so customers see value early. This position supports a portfolio of customers with a strong focus on data quality, clear communication, and cross-functional coordination, and reports to the Director of Customer Activation & Success.
What You Will Do
- Work with customers to map compensation data into the company’s global market data model with accuracy and clarity, helping establish trust early in the relationship.
- Guide customers through submission, checking, and integration of data while keeping the process fast, transparent, and quality-driven.
- Manage onboarding projects from start to finish by defining shared timelines, setting expectations, and coordinating the right teams for a smooth launch.
- Spot friction points in the onboarding journey and take action to remove them, improving speed and overall time-to-value.
- Introduce scalable process changes that strengthen efficiency, visibility, and customer experience.
- Keep onboarding documentation current and create training resources that support consistent execution across teams.
- Communicate proactively with customers and internal stakeholders so progress, risks, and next steps remain clear throughout onboarding.
- Provide customers with product guidance and training so they can move their data into the platform confidently.
- Partner closely with Compensation Analysts and Integrations Engineers to resolve blockers, manage dependencies, and keep projects moving.
- Track active onboarding work closely, including status, risks, and priorities, while helping maintain momentum with customers.
Minimum Qualifications
- At least 3 years of experience in customer onboarding, implementation, post-sales solutions engineering, technical account management, or a related function.
- Hands-on experience using CRM systems, onboarding software, and data integration platforms.
- Strong analytical and problem-solving ability, including working knowledge of Excel or Google Sheets.
- Excellent written and verbal communication skills with the ability to translate complex ideas into simple language.
- Comfort working directly with customers in both technical and advisory settings.
- A mindset geared toward continuous improvement and delivering a strong onboarding experience from the start.
- Capability to handle several projects at once while collaborating effectively across departments.
- Familiarity with HR technology systems and the ability to learn new tools quickly.
- Self-directed approach with a strong desire to learn, improve, and operate with minimal supervision.
Preferred Qualifications
- 5 or more years of experience in customer onboarding, implementation, solutions engineering, technical account management, or a similar role.
- At least 2 years of experience in compensation or HR technology, including work with systems such as Workday, SuccessFactors, Greenhouse, and similar platforms.
- Solid understanding of compensation components, including base pay, incentives, and equity, and how they relate to one another.
- Experience using AI tools such as ChatGPT, Claude, or NotebookLM to improve workflows and increase onboarding efficiency.
Compensation
The expected base salary for this role is between $125,000 and $155,000 per year.