Delivery Partner Manager

About the role

Team Global Express is looking for a Delivery Partner Manager for the North West region. In this leadership position, you will own the governance and compliance framework that supports a nationwide subcontractor network of more than 3,000 partners. The focus of the role is to make sure onboarding, compliance, and contract administration are handled accurately, lawfully, and in line with commercial expectations.

You will work across Procurement, Legal, Risk, Safety, and Operations to strengthen compliance maturity, improve ways of working, and keep the delivery partner ecosystem operating safely, efficiently, and in line with regulatory obligations.

Key responsibilities

• Direct the delivery partner governance and compliance model so it aligns with internal policy, procurement standards, and legal requirements.
• Manage subcontractor onboarding from start to finish, ensuring documentation, checks, and contract execution are completed correctly and on schedule.
• Keep partner records, contracts, and supporting files fully current, traceable, and audit-ready across systems such as ComplianceHub.
• Track compliance across the subcontractor network, spot risks early, and apply a strict stance on non-compliance.
• Serve as the escalation contact for complex compliance matters and help drive resolution with the right stakeholders.
• Handle subcontractor contract lifecycle tasks, including reviews, execution, secure storage, renewals, and expiry monitoring.
• Work with Procurement, Legal, and Operations on contract negotiations and changes.
• Lead, mentor, and grow a team of Compliance Specialists while building accountability and performance.
• Find ways to simplify onboarding and compliance processes to lift efficiency and partner experience.
• Support audits, maintain governance documentation, and oversee risk registers.
• Collaborate with internal teams to improve subcontractor governance and contribute to operational and commercial goals.
• Promote a strong safety culture and ensure compliance with Chain of Responsibility, WHS, and applicable legislation.

What you need

• Solid experience leading governance or compliance functions, ideally in transport, logistics, supply chain, or another highly regulated environment.
• Strong background in contract administration, subcontractor onboarding, and compliance operations.
• Ability to interpret laws, policies, and commercial terms and turn them into practical controls and processes.
• Proven leadership skills with experience building and guiding high-performing teams.
• Strong communication and stakeholder management abilities, including influencing across different business areas.
• Experience using compliance or contract systems such as ComplianceHub, SAP, Coupa, DocuSign, or similar platforms.
• Working knowledge of supplier or subcontractor compliance requirements, including CoR, WHS, and Modern Slavery obligations.
• Strong analytical thinking and problem-solving skills, with process improvement experience such as Lean or Six Sigma being an advantage.
• A commercially aware and collaborative approach, with the ability to connect compliance outcomes to business performance.

About the employer

Team Global Express is an Australian-owned transport and logistics company serving Australia and New Zealand. The business is focused on transforming its operations and working toward becoming a leader in environmental, social, and governance practices by 2030.

What the company offers

• A salary package that is competitive and above industry norms.
• Learning and development support, including training, mentoring, and upskilling opportunities.
• Employee benefits, rewards, and discounts.
• Flexible working arrangements, including the option to work from home.
• A parental leave policy designed to support all parents and carers.
• Peer recognition programs that celebrate going above and beyond.

Inclusion and equal opportunity

The company promotes a workplace where differences are valued and everyone has the opportunity to contribute. Applications are welcomed from people of all ages, cultural backgrounds, genders, sexual orientations, people with disability, neurodiverse individuals, and Aboriginal and Torres Strait Islander peoples.

Recruitment process

The hiring process includes an online application, a possible online assessment, then either a virtual or face-to-face interview. The final stage includes pre-employment screening, which covers a criminal history check, a medical assessment, fitness-for-work evaluation, and drug and alcohol testing.

Other notes

• Applicants are asked to share their pronouns and mention any reasonable adjustments needed during recruitment.
• Candidates should monitor junk and spam email folders for application updates.