Marketplace Coordinator

About Lovisa

Lovisa is a fast-paced global fast-fashion retail company experiencing dynamic growth worldwide.

Job Role Overview

We are seeking a Marketplace Coordinator responsible for managing daily interactions with major marketplace partners including ASOS (covering UK & EU) and The Iconic (Australia), while assisting with additional marketplaces as the business expands. This operational role emphasizes managing product listings, order processing, inventory accuracy, and communication with partners. The position demands effective collaboration across multiple time zones and remote stakeholder engagement.

Primary Responsibilities

• Oversee product listings on ASOS and The Iconic, ensuring pricing, descriptions, and visuals are precise and current
• Monitor inventory and stock feeds to avoid overselling and product listing gaps
• Track order fulfillment and resolve concerns regarding returns, cancellations, and delivery delays
• Serve as the primary contact for partner account managers on both platforms
• Prepare weekly and monthly performance reports including sales, returns, and inventory health
• Detect pricing or promotional conflicts across markets and escalate appropriately
• Assist in onboarding new products and categories to marketplaces
• Coordinate closely with internal teams such as Ecommerce, Warehouse, Finance, and Merchandising for seamless marketplace operations
• Maintain comprehensive documentation outlining marketplace requirements, technical standards, and compliance for each partner

Candidate Profile and Requirements

• Possess 1 to 3 years of experience in ecommerce, marketplace management, or retail operations
• Proficient with Mirakl and Shopify platforms
• Experience with marketplace portals like ASOS Partner Portal or The Iconic Seller Portal, or similar systems
• Advanced skills in Excel and spreadsheet reporting tools to analyze performance data
• Excellent written communication capabilities, comfortable interacting primarily through email, Slack, and other remote channels
• Exceptional organizational skills, able to handle multiple partnerships without losing attention to detail
• Proactive mindset with a solutions-oriented approach to problem solving
• Ability to work autonomously and take ownership of assigned duties
• Confident collaborating with various teams and managing relationships across different time zones

Additional Information

We embrace cultural diversity and leverage the unique experience and knowledge of our globally distributed team. We celebrate our worldwide reach by fostering an inclusive and supportive environment for team members from diverse cultural backgrounds.