Manager, Strategy & Operations - In-Store

About The Team

DoorDash's In-Store division is an innovative growth area focused on driving customer traffic to our partners' physical locations while enhancing their sales and fostering long-lasting loyalty across all channels. Simultaneously, we are developing advanced merchant technologies that empower restaurant partners to manage their digital channels and in-store operations using DoorDash's infrastructure. In the ANZ region, work centers on enriching the customer experience in-store and enabling merchants to maintain ownership of their guest relationships via technology. This dynamic team operates at the crossroads of product development, commercial strategy, and operations and is in its early growth phase.

Role Overview

As the Manager of Strategy & Operations for In-Store, you will hold direct responsibility for the commercial success of our merchant technology go-to-market plan. You will provide strategic leadership and analytical support for our in-store growth initiatives and contribute significantly to shaping the overarching in-store strategy for the region. This role is cross-functional, requiring collaboration with leadership and various teams including product, sales, marketing, and analytics to drive defined commercial objectives and build the operational framework for scale.

Key Responsibilities

• Collaborate closely with global product teams as the main advocate for ANZ merchants, identifying gaps, setting requirements, and influencing the product roadmap to align with local market needs.
• Lead strategic planning and provide analytical oversight to teams managing in-store growth programs such as rewards and table reservations.
• Work alongside ANZ leadership to craft long-term strategies for the region and establish a unified merchant offering that integrates products and programs across APAC.
• Create and maintain commercial intelligence tools including performance dashboards, financial models, and decision frameworks to support investment decisions and track progress against targets.

Candidate Profile

• Possess over six years of professional experience in strategic operations, leadership roles, management consulting, or within rapidly growing technology companies.
• Have proven success in autonomously managing commercial outcomes including launching or scaling products, rather than solely supporting them.
• Demonstrate strong business acumen, accurately using SQL, financial modeling, and commercial analysis frameworks to uncover opportunities, validate assumptions, and guide decision-making.
• Have experience managing multiple products or business lines simultaneously.
• Thrive in environments of uncertainty by quickly grasping context, identifying critical factors, and converting ambiguity into actionable strategies.
• Exhibit excellent communication skills with an ability to align diverse stakeholders such as product teams, marketers, and senior leaders around a cohesive vision.
• Bonus qualifications include knowledge of marketplace dynamics, SaaS go-to-market strategies, or familiarity with hospitality and restaurant sectors.

About DoorDash

DoorDash is dedicated to empowering local economies and encourages fast iteration, learning, and empathetic decision-making for all users, including Dashers, merchant partners, and consumers. Our company has evolved from door-to-door food delivery to a comprehensive platform for a wide variety of goods. As a rapidly growing and evolving tech and logistics company, DoorDash offers its team members opportunities to bring their unique perspectives, face new challenges, and own their professional growth. We are committed to employee well-being and provide extensive benefits and perks.

Our Inclusion Commitment

We prioritize building an inclusive community across our company, industry, and localities by recruiting and nurturing diverse talent spanning all backgrounds and experiences. We believe innovation flourishes when everyone has equitable access to opportunities and resources. Accommodations are welcomed upon request to ensure equity throughout our hiring process.