Logistics & Customer Service Coordinator

About the Role

3.1 Phillip Lim invites applications for the position of Logistics & Customer Service Coordinator. This role is key in managing day-to-day logistics and warehouse functions, emphasizing Wholesale and Direct-to-Consumer (DTC) customer support, order handling, and order fulfillment. The position requires working collaboratively across multiple departments including Sales, eCommerce, Warehouse, Accounting, and Operations to guarantee timely and accurate order processing and to promptly address customer needs.

Key Responsibilities

• Manage wholesale purchase orders by processing new orders, modifications, cancellations, backorders, returns, and shipment updates.
• Handle daily order processing for Shopify/DTC channels and marketplaces, including processing fulfillments, returns, exchanges, and replacements.
• Respond to inquiries from customers and Sales regarding the order and delivery status.
• Provide support for Electronic Data Interchange (EDI) customers and adhere to marketplace fulfillment standards.
• Collaborate with Accounting to resolve order-related questions, adjustments, and issue credits.
• Coordinate order allocation, prioritize fulfilments, and communicate shipping requirements with warehouse teams.
• Track shipments, follow up on delivery exceptions, and resolve carrier-related issues as needed.
• Support receiving activities, inventory transfers, cycle counting, and physical inventories.
• Assist in picking, packing, and shipping tasks during periods of high demand.
• Maintain accurate inventory and order records across all relevant systems.
• Handle transactions within RLM/WMS, Shopify, JOOR, EDI, and other related platforms.
• Prepare basic operational reports and keep corresponding documentation up to date.
• Work closely with various departments including Sales, eCommerce, Warehouse, Accounting, Operations, and Production to ensure smooth operation.
• Assist in documenting standard operating procedures, suggesting process improvements, and supporting special projects.

Candidate Requirements

• Possess a Bachelor’s or Associate degree or equivalent practical experience in a related field.
• Have between 1 to 3 years of relevant work experience in logistics, customer service, order management, eCommerce, retail, or similar sectors; internships are also considered.
• Demonstrate strong organizational skills and a keen eye for detail.
• Exhibit clear verbal and written communication skills aligned with a customer-service oriented approach.
• Be proficient with spreadsheets and order management systems, and open to learning new technologies.
• Be capable of managing multiple priorities and functioning efficiently in a fast-paced environment.
• Show a proactive, collaborative attitude and willingness to contribute flexibly.
• Having experience with Shopify, ERP/WMS software, EDI, or JOOR platforms is advantageous but not mandatory.