Liaison Officer

Position Overview

We are looking for a detail-focused and well-organized Liaison Officer responsible for overseeing statutory documentation and regulatory compliance for all railway catering personnel aboard trains. This position entails coordinating effectively with multiple internal departments, IRCTC authorities, hospitals, police, and various government agencies to ensure that every staff member holds valid and current mandatory documentation before deployment.

Key Responsibilities

• Manage complete documentation process for newly recruited employees.
• Verify and maintain up-to-date employee KYC and onboarding paperwork.
• Monitor expiration dates for all essential documents and ensure timely renewals.
• Handle renewals for IRCTC Identity Cards, Railway Entry Passes, Medical Fitness Certificates, Police Verification Certificates, Food Safety or Health Certificates, and any other required statutory documents.
• Liaise closely with IRCTC officials and railway departments for document approvals and renewals.
• Collaborate with hospitals, diagnostic centers, police stations, and government offices to procure necessary certificates.
• Maintain comprehensive digital and physical records of employee documentation.
• Guarantee that no employee is deployed with expired or incomplete documents.
• Prepare and submit regular compliance reports to management.
• Coordinate with HR and Operations teams to confirm employee deployment readiness.
• Assist with audits conducted by IRCTC or railway regulatory bodies.
• Ensure total adherence to IRCTC documentation policies to avoid compliance issues.

Performance Metrics

• Achieve 100% documentation compliance.
• Eliminate expired documents among employees.
• Ensure ID card renewals are processed ahead of expiration dates.
• Maintain 100% validity for medical and police verification certificates.
• Complete new employee documentation processes within 48 hours.
• Maintain zero audit non-compliance instances.
• Prevent penalties related to documentation failures.
• Zero deployment of employees with invalid or missing documents.

Required Skills and Qualifications

• Strong skills in managing large volumes of documentation accurately.
• Excellent coordination, follow-up, and communication abilities.
• Familiarity with IRCTC and railway documentation and procedural requirements preferred.
• Experience liaising with government authorities.
• Proficient in MS Excel and record keeping systems.
• High level of attention to detail and integrity.
• Ability to work effectively under tight deadlines.

Preferred Background

• Graduate qualification in any discipline.
• 2 to 5 years’ relevant experience in liaison, compliance, administration, HR documentation, or railway operations.
• Prior exposure to governmental or railway authority engagements is beneficial.

Role Significance

This role is pivotal in maintaining compliance across all train catering services by ensuring every staff member deployed is in possession of valid statutory documentation. Failure to comply can result in financial penalties from IRCTC, operational disruption, removal of staff, and potentially suspension or cancellation of the catering license. The Liaison Officer must be proactive and meticulous in tracking and renewing essential documents to sustain smooth and compliant railway catering operations.