Key Account Manager

About Genetec

Join Genetec and take charge of your career in a company that encourages curiosity, idea sharing, and independence. We value every voice and are dedicated to helping you grow your skills to their fullest potential. Our global team of over 2000 passionate technology enthusiasts is eager to innovate and experiment, welcoming new ideas even if they carry the risk of failure.

We pride ourselves on being an inclusive, equal opportunity employer and cherish the privilege to collaborate with some of the smartest, coolest, and kindest people.

Role Overview

• Gain in-depth knowledge of customers' risk environments.
• Optimize and accelerate commercial and support processes.
• Identify ways to align Genetec's portfolio with customer operational goals and assist in developing technology roadmaps.
• Champion change by ensuring partners and customers adopt technology effectively and update their processes for strategic success.
• Build and sustain strong relationships with key end users, technology partners, and channel partners.
• Maintain a comprehensive account plan within the CRM, including opportunity tracking, account mapping, and forecasting.
• Drive new business opportunities from development through to closure.
• Organize and lead quarterly business reviews (QBRs) with key Genetec and customer stakeholders.
• Conduct product presentations and demonstrations for customers.
• Act as the customers’ representative within Genetec, escalating issues when necessary.
• Stay informed about products, services, market trends, and competition.
• Participate in industry trade shows to maintain market presence.
• Collaborate with colleagues to nurture a cooperative working environment.
• Partner with vertical offerings managers to develop new offerings and growth strategies.
• Work with industry marketing and digital content teams to craft content and narratives for specific verticals.
• Coordinate with events teams to produce industry-focused dashboards, workflows, and standard operating procedures.
• Offer commercial expertise in verticals, guiding education and strategy initiatives.
• Mentor and support territory Account Executives in vertical growth and assist with large proposals and presentations.

Candidate Profile

• Strong technical skills with a clear understanding of system administration duties.
• Familiarity with security operations.
• Experience within the Utility and Energy sectors.
• Knowledge of NERC/CIP standards.
• Solid understanding of enterprise risk management.
• Proven collaboration skills with the ability to build consensus across various business units and geographical regions.
• Extensive experience in business operations and management priorities.
• Capability to convene stakeholder groups and foster agreement.
• Certifications related to Genetec products such as Security Center Enterprise, Mission Control, and Clear ID.
• Willingness to travel over 60% of the time.

Benefits

• Competitive salary with 401K matching feature.
• Access to a Tuition Reimbursement Program for training.
• Flexible working hours that promote work-life balance.

Additional Information

We celebrate diverse experiences and backgrounds as valuable assets. Applications are welcome even if you do not meet every criterion listed. Only candidates selected for further consideration will be contacted. Please note that unsolicited resumes from recruiters or agencies are not accepted.