Junior IT Support Engineer

About Qureight

Qureight is dedicated to speeding up clinical trials and ensuring that advancements in lung and heart disease reach patients swiftly. Their AI-driven platform manages clinical imaging and healthcare data to facilitate quicker drug development for biopharma companies. Operating from Cambridge and London, the company boasts a collaborative culture among clinicians, scientists, and engineers focused on enabling smarter, faster trials.

Role Overview

The Junior IT Support Engineer will join a small IT team primarily based in Cambridge, providing day-to-day technical support. This role serves as the friendly, dependable first responder to colleagues’ technology issues, including setting up new employees’ devices, troubleshooting meeting room systems, and assisting users with software questions. Travel to the London office is also required to support IT infrastructure and personnel there.

Key Responsibilities

• Serve as the initial contact point for IT support requests to resolve common technical problems involving passwords, account access, network connectivity, and application usage.
• Manage user onboarding and offboarding processes by setting up accounts, configuring laptops, allocating equipment, and disabling access appropriately.
• Maintain IT hardware and infrastructure in both Cambridge and London locations, including AV systems in meeting rooms, printers, WiFi, and shared devices.
• Develop and update user-friendly instructional content such as quick-start guides, FAQs, and conduct brief training sessions to enhance staff IT proficiency.
• Log, track, and update support cases accurately while escalating complex issues to the System Administrator or external vendors as needed.
• Keep the IT asset inventory current, covering hardware, software licenses, and accessories.
• Assist with fundamental identity and access management activities under supervision, such as account creation, multi-factor authentication resets, and group membership updates.
• Perform routine maintenance checks and housekeeping on core SaaS applications and systems.
• Suggest and implement improvements to IT processes and documentation based on observed needs.

Candidate Profile

• Demonstrates a strong interest in IT and has some hands-on experience through professional work, personal projects, volunteering, or relevant qualifications.
• Possesses good problem-solving skills, showing persistence and creativity when addressing technical challenges.
• Communicates clearly and patiently, able to explain technical topics in accessible terms to non-technical users.
• Organized and methodical, following procedures systematically and maintaining thorough records to ensure no issues are overlooked.
• Exemplifies a customer-focused attitude, aiming to help colleagues and enhance their workday experience.
• Willingness to travel occasionally to the London office as part of job duties.
• Comfortable adapting to a dynamic workplace with shifting priorities.

Preferred Attributes

• Familiarity with macOS environments.
• Experience with popular business SaaS platforms like Microsoft 365, Slack, or JIRA.
• Exposure to ticketing or service desk software.
• Knowledge of mobile device management (MDM) technologies.
• Experience creating user documentation or delivering training materials.
• Background in supporting audiovisual or conferencing equipment in meeting rooms.
• Possession or pursuit of industry IT certifications such as CompTIA A+, Apple, or Microsoft credentials.

Compensation & Benefits

• Annual salary ranging between £27,000 and £33,000.
• Comprehensive benefits including annual bonus scheme, private medical insurance, life insurance, and a contributory pension plan.
• 25 days of paid annual leave plus government holidays and enhanced maternity leave policies.
• Opportunity to collaborate within a diverse team comprising experts from software development, DevOps, data science, machine learning, quality assurance, regulatory affairs, and clinical operations.

Additional Information

Applications require submission of a CV and covering letter explaining motivation and relevant skills. Candidate reviews occur promptly, with interviews scheduled swiftly for suitable applicants. The deadline for applications is 17:00 BST on Tuesday, 18th August 2026.
Qureight is committed to equal opportunity employment and welcomes applicants from all backgrounds, actively encouraging applications from underrepresented groups. Applicants needing workplace or selection process accommodations are encouraged to notify the company for support.