IT Support Engineer

Position Overview and Responsibilities

The IT Support Engineer will offer comprehensive support for client Windows platforms focusing on desktop and end-user technologies. This role requires expertise in managing meeting room audio/video setups, peripheral devices, collaboration tools, mobile technologies, and printing solutions. The engineer will collaborate closely with the Service Desk team to resolve break/fix issues and provide timely end-user assistance.

Key Responsibilities

• Provide proficient support for Windows operating systems including Windows 7, 8, 10, and 11.
• Operate effectively with Windows environments; familiarity with MacOS is an advantage.
• Maintain and troubleshoot workstations, desktops, laptops, printers, fax machines, peripherals, graphics cards, and network cards.
• Manage PC/workstation builds utilizing tools like MS SCCM, MS MDM, Intune, and Autopilot.
• Administer Active Directory (versions 2003/8/12 R2), Microsoft Office 365, Microsoft Exchange, DNS, DHCP, and Group Policy settings.
• Possess basic troubleshooting abilities for iPad, iPhone, Android, and other smart devices.
• Maintain accurate asset and inventory management records.
• Handle technical issues calmly and effectively while troubleshooting.
• Maintain client appointment schedules while remaining adaptable to customer needs.
• Communicate complex technical information clearly and simply.
• Provide expertise in troubleshooting multi-functional printers.
• Travel within the city as required.
• Demonstrate flexibility to adjust working hours to cover before/after business hours or when team members are unavailable.
• Exhibit excellent verbal and written communication skills in both English and German.