International BPO Voice Process Executive - Noida

About the Role

We are recruiting skilled professionals for roles in International BPO Voice Process, focusing on Customer Support and Technical Support. The position involves managing customer interactions via voice communications, ensuring prompt resolution of inquiries, and delivering exceptional service standards.

Key Responsibilities

• Manage both inbound and outbound calls with customers from international markets.
• Address queries regarding products, billing, services, and account details.
• Maintain professional conduct while providing superior customer service.
• Assess customer needs to offer suitable solutions efficiently.
• Document all customer communications accurately in internal systems.
• Adhere to defined procedures and quality benchmarks consistently.
• Achieve designated targets on individual and team levels.
• Refer complex or unresolved matters to appropriate departments for further handling.

Technical Support Specific Duties:

• Offer voice-based technical help related to hardware, software, internet connectivity, and applications.
• Identify and resolve technical problems by guiding customers through troubleshooting steps.
• Record technical support provided and solutions implemented.
• Escalate advanced technical issues to senior technical teams.
• Ensure customer satisfaction in compliance with service-level agreements.
• Keep updated with latest product and procedural developments.

Candidate Profile and Eligibility

• Candidates with undergraduate or graduate qualifications are welcome.
• At least one year of experience in International Customer Support, Technical Support, or a related international voice process role.
• Excellent spoken and written English communication skills are essential.
• Strong abilities in customer engagement and problem resolution.
• Willing to work flexible shifts including US time zones and rotational schedules.
• Preference given to candidates who can join immediately.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Effective troubleshooting and analytical thinking.
• Focus on customer satisfaction and service excellence.
• Capability to handle multiple tasks in dynamic environments.
• Fundamental computer knowledge and typing proficiency.

Compensation and Benefits

• Attractive salary package with a range between 275000 to 500000 INR annually.
• Performance-based monthly incentives to reward excellent outcomes.
• Opportunities for upward mobility and career development.
• Professional workplace culture that supports growth.
• Comprehensive training and skill enhancement programs.
• Employee engagement initiatives and recognition schemes.

Additional Information

Interested candidates are invited to apply promptly to join the expanding international customer experience team. For further inquiries, contact Surbhi at 7669341909.