Infrastructure Lead

Job purpose

This role is responsible for overseeing IT infrastructure across HBKU’s distributed datacentres, with a focus on keeping systems performant, available, and secure. The position also covers management of datacentre space, cooling, power, and access, while planning ahead for future scale and growth.

Key responsibilities

• Track, analyze, and fix difficult network and computer system problems.
• Administer datacentre servers, storage platforms, backup systems, networks, and infrastructure applications.
• Work with the network and security teams to keep the datacentre’s internal network structure running smoothly.
• Investigate network issues and resolve performance-related faults.
• Develop solutions for complex integration challenges involving multiple technologies.
• Create improvement plans and drive initiatives to redesign and optimize network architecture.
• Stay current on network administration practices and firmware integration.
• Watch datacentre environmental conditions to make sure servers, routers, and other equipment operate under suitable conditions.
• Carry out system maintenance, including hardware repairs and software or operating system updates.
• Monitor and tune datacentre servers to support efficient operation.
• Coordinate with IT handlers, sales teams, and datacentre managers to create action plans that improve operations.
• Inspect power and cooling systems to confirm they are functioning effectively.
• Arrange datacentre floor space so equipment is placed for simple access and efficient use.
• Handle operational, infrastructure, and hardware incidents within the datacentre.
• Keep a close record of power use, cooling usage, and space consumption.
• Respond to DCIM alerts promptly and treat them as priority items.
• Keep the datacentre clean at all times and review access logs every week.
• Make sure cabling, equipment, racks, and zones are clearly and correctly labelled.
• Maintain and update policies and procedures related to the datacentre.
• Take part in testing activities and oversee racking and stacking work.
• Coach, mentor, train, and support colleagues so they can deliver strong datacentre services.
• Raise job tickets and align implementation stages with the Planning and Logistic specialist.

Requirements

• A bachelor’s degree in a technology-related discipline from an accredited college is required.
• At least 6 to 8 years of relevant experience is needed, ideally in an academic and research application development environment.
• Hands-on experience with Dell servers and storage, Arista network switches, and Sunbird DCIM is expected.
• Practical knowledge of disaster recovery and business continuity planning for datacentres extending to cloud environments is required.
• Experience working with VMware, OpenStack, or a similar platform is needed.
• Exposure to cloud management tools will be considered an advantage.
• Understanding of system design concepts is required.
• Strong written communication skills are necessary for preparing and editing reports and other communications, with the ability to present ideas clearly and concisely.
• Arabic language ability is an added advantage.
• Proficiency with MS Office tools is required.

Additional information

The role is based in Doha, Qatar and is a full-time, on-site position.

The datacentre environment includes operational responsibilities such as monitoring access logs weekly, keeping the area clean, ensuring correct labelling, and coordinating racking, stacking, and implementation activities.

No salary, stipend, opening count, start date, or application deadline was provided in the source information.