HR Specialist - Training

Overview

This position suits individuals with a solid culinary education background who are passionate about mentoring and coaching chefs in a practical setting. Candidates holding diplomas from accredited culinary schools and keen on nurturing culinary skills are encouraged to apply.

Key Objectives

The primary aim is to identify, conceptualize, develop, implement, and facilitate a broad spectrum of learning and development programs aimed at elevating employee skills and competencies across the organization.

Core Responsibilities

• Engage proactively with various business units to determine learning requirements and craft tailored training programs encompassing Induction, Customer Service, Personal Effectiveness, and Leadership Development that align with performance goals.
• Apply innovative instructional strategies such as interactive sessions, digital tools like Menti Meter, surveys, and assessments within classroom settings to ensure participant engagement.
• Collaborate with digital design teams to create e-learning modules promoting self-directed learning initiatives.
• Work alongside procurement teams to source and manage third-party training vendors, ensuring their adherence to quality standards.
• Assess the effectiveness of training offerings and recommend adjustments to objectives, content, and delivery methods to optimize outcomes.
• Perform Post Training Evaluations and on-the-job assessments to verify knowledge transfer and job performance improvements.
• Promote a culture of learning analytics by collecting, analyzing, and reporting data related to training effectiveness to enhance organizational performance.
• Present analytics findings through diverse visual formats including interactive dashboards, presentations, and detailed reports.
• Coordinate with learning leaders and internal stakeholders to determine meaningful metrics measuring training adherence and success.
• Oversee the Learning Management System (LMS) operations ensuring full functionality to support effective learning.

Contextual Factors

• Manage concurrent projects efficiently, maintaining quality amid conflicting deadlines to facilitate the organization's digital transformation.
• Adopt the 70-20-10 learning model in all development initiatives.
• May be required to conduct safety training sessions based on business needs.
• Stay informed on contemporary technological advancements and digital learning trends.
• Maintain strong collaborations with HR Business Partners and various stakeholders to responsibly address skill gaps.

Education and Certification

• A bachelor's degree in a relevant discipline is mandatory.
• Obtaining a "Train the Trainer" certification or its equivalent is required.

Professional Experience

• At least six years of dedicated experience in Learning and Development, specifically focused on designing and delivering training in Corporate Induction, Customer Service, Personal Effectiveness, and Leadership areas.
• Proven expertise in applying quality content and innovative training methodologies, particularly in leadership and personal effectiveness.
• Experience in aviation, hospitality, or food and beverage sectors is considered advantageous.
• Familiarity with mandatory and compliance safety training is a plus.

Competencies and Technical Skills

• Advanced proficiency with Learning Management Systems (LMS).
• Strong project management capabilities.
• Expert-level skills in MS Excel and Oracle BI for analytic reporting.
• Ability to work autonomously and collaboratively within teams.
• Adaptability to dynamic work environments with the capacity to handle competing priorities and unexpected challenges.
• Knowledge of adult education principles, instructional design, and curriculum development.
• Competency in utilizing digital tools to enhance learner engagement.
• Excellent business partnership and stakeholder management skills.
• High-level presentation, facilitation, and assessment abilities.
• Superior interpersonal, verbal, and written communication skills.
• Strong leadership qualities including influence and team building.
• Expertise in curating diverse learning content.
• Proficiency in Microsoft Office, especially PowerPoint for impactful visuals and Excel for data analysis.