Housekeeping Team Leader

Overview

Join a prestigious hotel affiliated with the Accor group, renowned for its diverse global brands, hotels, restaurants, and lifestyle destinations. This role offers opportunities for personal growth and advancement while contributing to a positive experience for guests, colleagues, and the environment through responsible hospitality.

Key Responsibilities

• Lead daily briefings and grooming inspections for Room Attendants.
• Conduct inspections of guest rooms, corridors, and pantries daily to ensure impeccable cleanliness standards.
• Provide on-the-job training to Room Attendants to maintain high service quality.
• Foster strong employee relations and properly maintain housekeeping equipment.
• Organize job orders and liaise with Engineering for follow-ups on maintenance tasks.
• Prioritize special attention for VIP rooms and coordinate with housekeeping management during daily briefings.
• Report any guest anomalies or security concerns immediately to the appropriate authorities.
• Ensure smooth shift handovers and manage lost and found items efficiently.
• Prepare discrepancy reports for the front office and manage fumigation schedules.
• Monitor "Do Not Disturb" rooms and manage room linen inventories.
• Report damages caused by guests and verify completion of maintenance requests.
• Maintain floral arrangements according to schedule, ensuring aesthetic appeal.
• Exhibit keen attention to detail during physical inspections of rooms and public areas daily at 1 pm.
• Ensure correct parking of maid trolleys and adherence to key handling protocols.
• Supervise overall cleanliness, maintenance, and hygiene across guest rooms, corridors, and service areas.
• Oversee PA attendants and handle guest service issues at the station.
• Maintain awareness of daily hotel activities and possess thorough knowledge of hotel facilities.
• Demonstrate proper grooming, teamwork, and respect within and across departments.

Qualifications

• Bachelor's degree in any discipline.
• At least 2 years in a similar leadership role within a five-star hotel.
• Passion for delivering exceptional guest service.
• Ability to collaborate effectively with team members to ensure guest satisfaction.
• Strong verbal communication capabilities.

Additional Information

• Employee benefit card granting discounts at Accor properties worldwide.
• Access to learning programs through internal Academies.
• Opportunities for career advancement locally and internationally.
• Participation in corporate social responsibility initiatives, including environmental programs like Planet 21.