Hotel Housekeeper

Role Overview

As a Hotel Housekeeper at MHG Hotels, your role is pivotal in delivering a welcoming and pristine environment for our guests, ensuring their stay feels like a comfortable home away from home. Every detail, from flawlessly arranged linens to spotless mirrors, contributes to a lasting positive impression and a satisfying guest experience.

Key Responsibilities

• Coordinate guest check-ins and check-outs while adapting to changes and confirming guest identities.
• Address and resolve the needs and requests of our guests promptly.
• Manage payment processes, including verifying and adjusting billing as necessary.
• Provide comprehensive information to guests regarding rooms, hotel services, local attractions, and amenities.
• Generate and review daily operational reports to ensure seamless communication between shifts.
• Handle cashier duties including closing reports and secure bank counting at shift end.
• Record and distribute wake-up calls appropriately.
• Maintain strict confidentiality regarding guest information and company proprietary data.
• Report emergencies, lost items, thefts, maintenance issues, accidents, and safety hazards to relevant personnel or authorities.
• Maintain contingency lists and ensure communication of critical messages when needed.
• Protect company assets and comply with all established quality assurance standards.

Qualifications and Skills Needed

• Exhibit a professional and approachable demeanor with a warm personality that actively engages guests and colleagues alike.
• Demonstrate sincere compassion and a desire to understand guests’ needs through thoughtful interactions.
• Build trust and confidence by communicating clearly, tactfully, and appropriately for different audiences.
• Possess excellent telephone etiquette and use clear, professional language in all communications.
• Remain vigilant to identify and respond to any unauthorized individuals on premises.
• Maintain a clean and professional appearance at all times.
• Ability to perform additional job duties as assigned.

Physical and Schedule Requirements

• Stand for extended periods or entire shifts.
• Read and verify information across various formats, including small print.
• Employ fine motor skills and hand-eye coordination to manipulate objects of various sizes.
• Lift, carry, push, pull, or move items weighing up to 25 pounds unaided.
• Flexible shift availability including morning, evening, night, weekends, and both full-time and part-time hours.

Employee Benefits

• Incentive programs and employee referral bonuses.
• Paid time off and vacation (for full-time employees).
• Merit-based pay increases.
• 401k plan with company contributions (full-time).
• Medical, dental, and vision insurance coverage (full-time).
• Life insurance, long-term and short-term disability plans (full-time).
• Accident and critical illness insurance (full-time).
• Opportunities for cross-training to enhance skills.
• Discounted hotel room rates.

Equal Opportunity and Accessibility

MHG Hotels LLC is dedicated to building an inclusive workforce and is an equal opportunity employer. We do not discriminate based on disability, veteran status, or any legally protected category. Individuals with disabilities seeking assistance with the application process may contact the Human Resources team via phone or email for accommodations.