Hotel General Manager

About the Role

We are looking for a seasoned and proactive General Manager to head a boutique-style IHG VOCO Hotel located in St. Augustine, Florida. This position encompasses oversight of all hotel functions including the restaurant and bar areas within the property.

Key Responsibilities

• Direct daily hotel operations across departments such as front office, housekeeping, maintenance, sales, restaurant, and bar.
• Maintain a hands-on and visible presence throughout the property to ensure a refined and personalized experience for guests.
• Manage all financial aspects including revenue, expenses, payroll, forecasting, budgeting, and overall hotel profitability.
• Analyze financial and operational reports and initiate corrective measures when performance metrics are not met.
• Lead recruitment, training, coaching, and accountability of department leaders.
• Oversee all facets of restaurant and bar operations including service quality, labor scheduling, inventory management, control of food and beverage costs, and profitability.
• Actively monitor guest feedback and promptly address service-related concerns in a professional manner.
• Collaborate with sales and revenue management teams to optimize occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), group bookings, and food & beverage income.
• Ensure compliance with high standards of cleanliness, property maintenance, safety protocols, licensing, and all regulatory requirements.

Qualifications

• Prior experience in the role of General Manager or senior leadership within the hotel industry.
• Background in upscale, boutique, lifestyle, resort, or full-service hotels is highly preferred.
• Strong understanding of hotel financial statements, budgeting techniques, labor management, and cost control methods.
• Proven leadership skills with the ability to motivate teams, enhance guest satisfaction, and achieve profitable financial outcomes.