Head of Educator Training

About WSET and Role Purpose

WSET is a premier global provider of qualifications in wines, spirits, beer, and sake, conducting over 140,000 exams annually across more than 70 countries through a network of Approved Programme Providers. Our worldwide presence includes teams in Australia, Canada, China, Hong Kong, Singapore, the USA, and the UK. The Head of Educator Training will play a vital role in enhancing education quality by inspiring and empowering WSET educators globally, fostering an empathetic and curious culture aligned with WSET’s values of innovation and learner-centered excellence.

Key Responsibilities

• Design and execute an annual plan that meets demand and financial goals for educator training programmes.
• Build and strengthen global relationships with educators to support their professional growth, advocacy, and foster a trusted community enhancing student education.
• Collaborate closely with stakeholders to align activities with WSET’s strategic mission.
• Motivate and equip educators to deliver superior education experiences.
• Partner with the Product Development Team to contribute feedback and market insights for evolving educator training programmes.
• Ensure operational excellence by securing competent delivery resources and organizing targeted training as needed.
• Monitor programme performance and assessment standards alongside Product Development teams, ensuring consistency and validity.
• Coordinate with Customer Service to guarantee smooth administrative processes including enrolments, bookings, and record handling.
• Support strategic changes in commercial models in cooperation with relevant departments.
• Identify global trends and educator needs, advising Product Development on new programme opportunities and supporting content creation and pilot testing.
• Manage and support a global pool of trainers and assessors ensuring capacity meets worldwide delivery requirements.
• Deliver educator training and WSET qualifications both virtually and in-person, also assisting with related events.
• Lead and develop the Education Training team while adhering to WSET People Team policies.
• Maintain key collaborative relationships with Product Development, Operations, Customer Service, and WSET School teams.

Candidate Profile

• Proven leadership with the ability to inspire and unite teams under a shared vision.
• Strong strategic planning capabilities aligned with education and organizational goals.
• Expertise in educational program design incorporating best practices and creativity.
• Holds highest-level WSET qualifications in wine, spirits, or sake and certified WSET educator or equivalent.
• Experienced in teaching WSET courses up to advanced levels, preferably across multiple categories.
• Engaged in ongoing professional development with evidence of continuous learning.
• Excellent communication and stakeholder collaboration skills.
• Effective operational and budget management experience ensuring financial and delivery targets are met.
• Commercially astute with a focus on sustainability and growth of training programmes.

Preferred Qualifications

• Teaching qualification at Level 5 or higher.
• Management qualification or equivalent.
• Completion of WSET’s Education Training Programme.
• Experience with course development for in-person, online, and blended learning modalities.

Additional Information

This full-time position is fully remote and may require some evening, weekend work, and international travel. Employment is contingent upon successful background screening by an independent third party.

UK Employee Benefits

• 27 days annual leave plus public holidays with option to buy/sell up to 5 days.
• Generous pension plans available after three months.
• Health insurance and Vitality programme post probation offering virtual GP access, rewards, and wellness discounts.
• Eye care voucher and refreshments provided during office visits.
• Season ticket loan, Employee Assistance Programme offering confidential counseling, and 24/7 support.
• Death in service benefits including four times annual salary and bereavement support.
• Enhanced family leave and pay policies.
• Cycle2Work scheme and opportunities for professional development including in-house training and qualifications.