Guest Relations Agent

About Mandarin Oriental, Doha

Mandarin Oriental, Doha is an elegant urban sanctuary that beautifully merges Qatari heritage with contemporary design. Situated in the heart of Msheireb Downtown Doha and close to key attractions like Souq Waqif, the Museum of Islamic Art, and West Bay business district, this award-winning hotel offers legendary service inspired by Asian traditions and cutting-edge luxury experiences.

Role Overview

The Guest Relations Agent, part of the Front Office team reporting to the Concierge and Guest Relations Manager, is dedicated to exceeding guest expectations. This role involves delivering efficient and courteous guest services, particularly focusing on welcoming and escorting VIP guests to ensure seamless arrivals and memorable departures while consistently representing the high standards of the Rooms Division.

Key Responsibilities

• Assist the Guest Relations Supervisor in inspecting VIP rooms before guest arrivals to confirm all requests are fulfilled.
• Support the Guest Relations Management Team in greeting and accompanying guests.
• Prepare daily communication documents for smooth operations.
• Manage amenity requests and oversee other guest relations programs.
• Participate actively in VIP meetings and discussions.
• Provide assistance to the Front Office team during high-demand periods.
• Address and resolve guest complaints effectively.
• Collaborate closely with departments such as Front Office, Housekeeping, Room Services, Concierge, and Food & Beverage.

Required Qualifications and Experience

• At least 2 years of experience in a luxury 5-star hotel environment.
• A minimum of 1 year of Front Office experience.
• Prior working experience in the Middle East region is advantageous.
• Proficient with Microsoft Office applications.
• Strong verbal and written English communication skills; knowledge of Arabic is a plus.

Employee Benefits and Commitments

• Access to customized learning and development programs to support continuous career growth.
• MOstay program providing complimentary and discounted room stays worldwide for staff and their families.
• Comprehensive health and wellness programs promoting work-life balance.
• Retirement plans tailored to the length of service and job role.
• Competitive salary package with benefits.
• Provided transportation and housing facilities.
• Relocation assistance and vacation air tickets.

Additional Information

At Mandarin Oriental, Doha, we foster a culture that respects integrity, teamwork, and personal growth, welcoming individuals who share our passion for excellence and guest satisfaction.