Guest Experience Agent (Arabic Speaker)

Role overview

Cinemacity is recruiting a Guest Experience Agent for 1927, Abu Dhabi’s first private cinema and lounge club. This role serves as the main in-person and remote contact for members and prospective members, handling arrivals, calls, and enquiries while setting the tone for a luxury hospitality experience.

The position is based at Marina Mall in Abu Dhabi and is a full-time onsite role. The successful candidate will combine high-end guest service with careful operational handling in a premium members’ club environment.

Key responsibilities

• Greet members and visitors warmly, address them by name where possible, and deliver a polished welcome at arrivals, events, and VIP occasions.
• Handle enquiries and follow-ups through phone, WhatsApp, email, and walk-ins, then contact guests within 24 hours after their visit and record interactions correctly in the CRM.
• Support the membership journey by spotting potential leads, discussing the concept and value of the club, and conducting guided tours.
• Manage box office tasks and reservations, including bookings, seat modifications, and screening confirmations, while keeping records accurate and teams updated.
• Coordinate between Restaurant & Lounge, Cinema Operations, and Events to communicate reservations, special requests, and VIP requirements quickly and clearly.
• Assist with ushering, seat guidance, and handling late arrivals discreetly to maintain the venue’s service standards during screenings.

Skills and working style

The role calls for a guest-focused mindset, the ability to interpret the mood of a room, strong organisation, and confidence using CRM tools and data accurately even under pressure. A refined presentation and an understanding of luxury private members’ club expectations are important.

Requirements

• Fluency in Arabic and English, both spoken and written, is essential.
• Experience in guest-facing work is required, ideally in luxury hospitality, hotels, private clubs, fine dining, aviation, or premium retail.
• Prior exposure to a members’ club or five-star environment will be a strong advantage.
• Comfort using CRM platforms and reservation or booking systems, such as SevenRooms, is preferred.
• Solid general computer skills are required.
• Ability to work rotational shifts, including evenings, weekends, and event days.
• Applicants should already be based in Abu Dhabi or be willing to relocate, and they must have valid UAE residency or otherwise be eligible to work in the UAE.
• A bachelor’s degree in Hospitality Management, Tourism, Business Administration, Communications, or a related field is preferred.
• A high school diploma or equivalent is required; relevant experience may be accepted instead of a degree.
• A minimum of 3 years of relevant guest-facing experience is expected.

Additional information

This opportunity is especially suited to someone who takes pride in making people feel truly cared for and wants to help shape the culture of a new club from the beginning.