Field Service Engineer

About the Role

The Field Service Engineer will be a key representative of Revvity, ensuring exceptional customer support and satisfaction for clients across Ireland, particularly those based around the greater Dublin area. The primary focus will be on servicing Revvity's Diagnostics and Life Science instrumentation.

Main Duties and Responsibilities

• Conduct field service tasks including repairs, routine maintenance, and installation of instrumentation and associated accessories.
• Deliver onsite training sessions to users on specified product groups.
• Maintain accurate and high-quality documentation of all service activities.
• Report to the Life Science and Applied Genomics Service Leader for the UK and Ireland, with the potential requirement to travel to the UK and occasionally across Europe to provide support.

Qualifications and Requirements

• Preferred: Degree or Diploma in Electronic Engineering or related field, though not mandatory.
• Extensive experience in a customer service environment is favorable.
• Excellent communication abilities.
• Strong commitment to delivering outstanding customer service.
• Willingness to travel as needed.
• Possession of a full driving license.
• Capability to maintain personal service spares and inventory meticulously and address any discrepancies swiftly.
• Ensure all tools and test equipment are fit for purpose and calibrated according to schedule.
• Timely submission of fully completed service documentation including service reports, time sheets, expense claims, and vehicle log sheets.
• At the Service Manager's request, provide service support for overseas customer sites meeting UK and Ireland standards.

Compensation and Benefits

• Robust technical support and ongoing mentoring.
• Engagement with professional clients on meaningful projects.
• Focus on personal career progression.
• Collaborative and supportive working environment.
• Provision of a company car, phone, and laptop.