Expert, Quality

About the Company

Foodpanda is a member of the Delivery Hero Group, a global leader in local delivery platforms operating in approximately 65 countries. The company is headquartered in Berlin, Germany and listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX index. Our mission is to provide a seamless, quick, and convenient delivery experience directly to customers' doors.

Key Responsibilities

• Enhance the standard of new hires by continuously monitoring recruitment processes, assessing candidate quality, and pinpointing areas needing improvement in sourcing and screening.
• Take full ownership of rider quality performance, ensuring top-notch standards during hiring, onboarding, and preparing riders for operational duties.
• Boost lead conversion rates by streamlining recruiter collaboration, follow-up mechanisms, and candidate engagement throughout the hiring lifecycle.
• Drive improvements in new rider retention by evaluating early performance metrics, onboarding success, and ongoing operational involvement.
• Manage and optimize recruitment costs per hire while meeting hiring goals efficiently and within budget limits.
• Create and sustain comprehensive KPI dashboards and reports encompassing hiring quality, retention, conversion rates, productivity, and rider performance metrics.
• Analyze recruitment and operational data to detect trends, identify inefficiencies, and highlight opportunities for improvements.
• Work closely with recruitment, operations, and hub teams to enhance overall rider quality standards.
• Guarantee compliance with processes and maintain the accuracy of data across recruitment and operational platforms.
• Support initiatives aimed at streamlining operations, improving hiring effectiveness, and enriching rider experiences.
• Coordinate with various stakeholders to facilitate smooth hiring campaigns, onboarding, and retention processes.

Qualifications and Skills

• A bachelor's degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or related disciplines.
• Minimum of two years of professional experience in operations, recruitment analytics, rider operations, quality control, or workforce management.
• Preferred background in logistics, mobility services, delivery operations, or the gig economy sector.
• In-depth understanding of recruitment funnels, lead management, and quality measurement for riders.
• Skilled in KPI development, operational data analysis, and performance monitoring.
• Proficient user of Microsoft Excel, Google Sheets, or other data visualization and reporting tools for dashboard maintenance.
• Strong analytical and problem-solving abilities enabling identification of operational deficiencies and proposing practical solutions.
• Ability to manage multiple stakeholders with effective coordination between recruitment and operations teams.
• Excellent communication and presentation skills.
• Experience with retention strategies, workforce planning, and operational performance evaluation is advantageous.
• Capable of thriving in a fast-paced environment managing diverse priorities.
• Demonstrates proactive ownership and execution skills.