Entry-Level Administrative Professional - Operations & Office Support (Remote)

About PULSE (MENA)

PULSE (MENA) is an innovative organization committed to delivering operational excellence and promoting innovation across the Middle East and North Africa. The company fosters a culture based on collaboration, efficiency, integrity, and ongoing learning. Embracing a remote-first work environment, PULSE empowers its team members to make meaningful contributions while advancing their professional growth within a supportive and inclusive setting.

Role Overview

We are seeking a motivated and detail-focused Entry-Level Administrative Professional to join our Operations team. This position suits individuals starting their career in administration who enjoy organizing data, assisting teams, resolving day-to-day operational issues, and ensuring smooth business functions.

Primary Responsibilities

• Deliver daily administrative support to managers and cross-functional groups.
• Create, edit, format, and organize business documents, reports, presentations, and spreadsheets.
• Manage precise digital filing systems and documentation archives, safeguarding confidentiality.
• Monitor shared inboxes to direct requests efficiently to relevant team members.
• Support data entry tasks and maintain records across internal systems.
• Coordinate internal administrative workflows and operational processes.
• Track and assist with operational tasks and project milestones, preparing reports using company formats.
• Follow up on pending tasks, support onboarding activities, and help maintain standard operating procedures and internal documentation.
• Arrange meetings across various time zones, send invites and reminders, prepare agendas and materials, record notes, and distribute action items.
• Participate in coordinating virtual events and internal team sessions.
• Draft and manage professional emails and announcements; facilitate interdepartmental communication and respond promptly to routine inquiries.
• Maintain digital office systems and shared resources, track supplies and subscriptions, assist vendor documentation, and support travel and expense records.
• Update databases and spreadsheets, compile regular administrative reports, perform quality checks on records, and create management reports.
• Identify and recommend improvements in administrative workflows, contribute to projects enhancing operational efficiency, and help implement new administrative tools and procedures.

Required Qualifications

• Minimum high school diploma; preference given to candidates with Associate's or Bachelor's degrees in Business Administration, Management, Communications, or related fields.
• Between 0 to 2 years of experience in administrative roles, office support, customer service, internships, or similar positions.
• Strong organizational capabilities, multitasking skills, and a keen eye for detail.
• Proficient verbal and written communication skills in English.
• Ability to manage priorities effectively and meet deadlines.
• Comfortable working independently in a fully remote environment.
• Professional demeanor with excellent interpersonal skills and willingness to learn new systems and administrative procedures.

Preferred Qualifications

• Previous internship or administrative support experience.
• Experience working remotely or within virtual teams.
• Familiarity with project coordination.
• Understanding of business communication standards.
• Arabic language proficiency is advantageous.

Technical Competencies

• Experience or familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Calendar).
• Comfortable using video conferencing tools (Zoom, Microsoft Teams, Google Meet).
• Knowledge of collaboration platforms such as Slack or equivalents.
• Experience with task management software like Asana, Trello, ClickUp, or Monday.com.
• Understanding of cloud document management systems.

Core Skills and Attributes

• Excellent organization and planning ability.
• Effective time management.
• Strong communication skills.
• Professionalism and confidentiality.
• Problem-solving aptitude.
• Adaptability and teamwork.
• Initiative and accountability.
• Attention to detail and customer service orientation.

Success Metrics

• Maintain organized and accurate administrative records consistently.
• Communicate professionally with stakeholders inside the company.
• Support daily operational activities reliably with minimal oversight.
• Meet prescribed deadlines regularly.
• Demonstrate dependable and effective organizational skills.
• Contribute ideas that enhance administrative efficiency.
• Foster positive relationships across departments.

Benefits and Work Environment

• Competitive remuneration package.
• Fully remote work structure.
• Flexible scheduling options.
• Paid time off and observed company holidays.
• Opportunities for professional training and development.
• Potential for career advancement in operations and administrative disciplines.
• Supportive, collaborative, and inclusive team culture.
• Exposure to regional and international projects.
• Recognition and promotion based on performance.

Equal Opportunity Commitment

PULSE (MENA) is dedicated to cultivating a diverse and inclusive workplace that offers equal employment opportunities, promoting respect and cooperation among all employees.

Application Instructions

Interested applicants should submit their updated CV or résumé for consideration.