Email Support Executive

About the Role

Teamspace Financial Services Private Limited seeks a committed and meticulous Support Executive to manage customer interactions primarily through email and chat. The position focuses on addressing queries efficiently, ensuring customers receive accurate and timely assistance. Occasional basic phone calls are also part of the role to handle specific support cases.

Key Responsibilities

• Address customer inquiries and requests via email and chat platforms.
• Deliver precise information and prompt support to clients.
• Uphold high-quality customer service and effective communication standards.
• Liaise with internal teams to resolve issues and escalate when necessary.
• Handle simple outbound and inbound calls related to customer support.

Training and Employment Details

• The role is designed for fresh candidates, especially MBA students in Finance.
• A comprehensive training lasting six months will be provided.
• This training is part of a Government Apprenticeship Training Program.
• Upon completing training successfully, participants will receive a Government Apprenticeship Certificate.
• Post-training, individuals will be transitioned into full-time employment.
• Monthly stipend during training is 26,000 INR (in hand).

Eligibility Requirements

• Mandatory possession of an MBA degree specializing in Finance.
• Strong written and verbal communication abilities.
• Basic skills in Microsoft Office and email management.

Work Schedule and Location

• Shift hours are fixed from 9:30 AM to 6:30 PM.
• Work is scheduled for six days per week.
• Workplace location is situated in Airoli, Mumbai, Maharashtra, India.