Director of Operations

About Self Bill Pro

Self Bill Pro is an expanding startup focused on simplifying the complex process of monthly benefits billing. Utilizing proprietary technology, the company offers a service that relieves employers, brokers, and carriers from the challenges of manual invoice audits and costly billing errors, enabling them to concentrate on core priorities.

Role Overview

The Director of Operations leads and enhances daily business workflows across Implementation, Client Services, and Data Operations teams. This leadership role emphasizes operational efficiency, scalability, process improvements, and cross-functional coordination, partnering with senior leadership to convert strategic plans into effective operational actions. The position involves supervising managers rather than engaging in the hands-on tasks themselves.

Key Responsibilities

• Oversee and optimize daily activities in Implementation, Client Services, and Data Operations departments.
• Coach and guide managers of these teams, fostering leadership and performance.
• Standardize processes to boost efficiency, accuracy, and scalability.
• Develop and monitor KPIs to evaluate operational and team effectiveness.
• Ensure compliance with HIPAA and data handling regulations across functions.
• Direct the Implementation team to maintain excellence in EDI standards (including HIPAA 834), API integration, and benefits administration.
• Collaborate with Implementation management to prioritize automation and process improvements.
• Implement quality controls and escalation protocols for complex integration issues.
• Lead Data Operations strategies ensuring precise auditing, billing data analysis, and reconciliation accuracy.
• Work with Data Operations management to set data quality benchmarks and automation goals.
• Oversee identification and resolution of trends and anomalies in billing data with thorough documentation and team training.
• Partner with Client Services management to uphold a high-quality client experience and handle escalated client concerns.
• Align Client Services with other operational functions on shared objectives.
• Translate company goals into operational strategies and initiatives.
• Identify and remedy gaps in processes, systems, and workflows to enhance outcomes.
• Lead resource allocation and capacity planning to support growth.
• Coordinate with Sales, Product, and Engineering teams to ensure aligned priorities and delivery schedules.
• Support Product integration of new features into operational workflows.
• Promote consistent and effective use of operational tools and systems.
• Drive continuous improvement and a culture of accountability and high performance.

Candidate Requirements

• Over 15 years in operations or related business management roles, preferably including benefits administration, EDI/API implementations, or billing and data operations.
• Minimum 8 years managing teams or managers across multiple functional areas.
• Strong analytical skills to assess workflows and implement scalable enhancements.
• Experience working cross-functionally within dynamic, high-growth environments.
• Proficient in communication and managing stakeholder relationships.
• Ability to juggle multiple priorities while ensuring execution and results across teams.
• Capable problem solver and decisive leader.
• Familiarity with operational and project management tools such as Notion and business intelligence software.