Desktop Support Engineer

About the Role

We are seeking a capable and user-oriented Desktop Support Engineer to deliver technical support and assistance to users throughout the organization. The candidate will be responsible for troubleshooting hardware and software challenges, installing and configuring systems, and ensuring the efficient operation of IT equipment and networks.

Key Responsibilities

• Deliver first-level technical support via in-person, phone, or remote channels.
• Install, configure, and maintain desktops, laptops, printers, and related peripherals.
• Identify and fix hardware, software, and network-related issues.
• Create and manage user accounts, permissions, and passwords in line with IT policies.
• Support and manage operating systems including Windows, macOS, and Linux, alongside business applications.
• Liaise with vendors for hardware repair and replacement activities.
• Maintain an updated IT asset inventory along with documentation of all support efforts.
• Ensure tickets are resolved promptly and service level agreements (SLAs) are met.
• Support the introduction of new applications or updates and assist in system upgrades, installations, and routine maintenance.
• Perform additional duties as assigned by management.

Required Qualifications and Experience

• Bachelor’s degree in IT, Computer Science, or a related discipline, or commensurate experience.
• Between 1 to 3 years of experience in desktop support or IT help desk roles.
• Proficient knowledge of Windows and Mac operating systems, basic networking concepts, and Microsoft Office applications.
• Experience with remote desktop solutions and help desk software tools.
• Solid understanding of computer systems, mobile devices, and related technologies.
• Strong problem-solving abilities coupled with excellent communication and customer service orientation.
• Efficient multitasking and time management skills.

Additional Information

Location: Bangalore, New South Wales, Australia

Industry: IT Services & Support

Employment Type: Full-time, Permanent