- Deneyim
- 2-3 yıl
- Maaş
- SGD 43,000 – SGD 48,000 / year
- Açılışlar
- 1
- Yayınlandı
- 5 saat önce
- Çalışma modu
- Evden çalışma
- Uygunluk
- Professionals with 2 to 3 years of relevant experience in support or success roles, especially those from fintech, crypto, or payment service environments, can apply. Candidates should be fluent in English, able to work remotely, and comfortable with a flexible schedule.
- Sürdürmek
- Başvuru yapılması gerekmektedir.
İş tanımı
About the company
Swapped.com is a compact international team of about 30 people working to simplify how people buy, sell, and transfer crypto. The company’s products are already in use with major names such as Polymarket, Trust Wallet, and Brave Browser, and it has supported more than 2 million users in over 150 countries while processing hundreds of thousands of transactions each month.
Role overview
This role is focused on delivering excellent support to customers and merchants, handling product-related issues, and helping keep payment operations running smoothly. You will also investigate technical problems, document bugs for the technical team, and assist with payment review and fraud prevention tasks.
Key responsibilities
- Deliver timely, helpful support to customers and merchants across the company’s products.
- Investigate issues raised by users, identify possible bugs, and prepare clear reports for the technical team.
- Review a limited number of transactions or orders to help detect payment fraud and suspicious activity.
- Work closely with the support team and other internal departments to share updates, surface issues, and suggest improvements.
Skills and competencies
- Strong spoken and written English.
- Clear communication and sound problem-solving ability.
- Careful, detail-oriented working style.
- Ability to take initiative and handle tasks independently.
- Comfort working remotely and managing work without close supervision.
- Working familiarity with cryptocurrency.
Candidate profile
The ideal candidate has 2 to 3 years of experience in customer support or customer success, preferably in fintech, crypto, or a payment services environment. You should be analytical, adaptable, and comfortable in a fast-moving workplace with minimal bureaucracy. A flexible schedule and a collaborative mindset are also important.
Bonus experience
- Exposure to non-custodial crypto models.
- Background in a startup or similarly fast-paced setting.
- Experience in iGaming.
Compensation and benefits
The annual salary is SGD 43,000 to SGD 48,000. In addition, the role includes a yearly performance bonus of 1 to 2 months’ salary and an annual company trip where the team meets in person. The company offers fully remote work, with optional office locations in St Julian’s, Malta; Aarhus, Denmark; and Vilnius, Lithuania. The culture is described as fast-moving, result-driven, and low on unnecessary corporate process.
Application instructions
Applicants are asked to email their CV to [email protected] with the subject line “Swapped Customer Service Representative Application.”