Customer Support Executive
Mini Bharat Logistics Private Limited
Remote · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 12,000 – INR 17,000 / month
- Openings
- 1
- Posted
- 2 saat önce
- Work mode
- Work from home
- Education
- Any graduate
- Eligibility
- Candidates with at least one year of customer care experience in inbound/outbound voice processes, fluent in English and Hindi, and possessing the required WFH technical setup are eligible.
- Resume
- Required to apply
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Job description
About the Company
Mini Bharat Logistics Private Limited is a rapidly expanding B2B platform that connects buyers and suppliers throughout India. We are currently growing our customer operations team and seek motivated individuals who can enhance customer satisfaction and engagement through top-notch voice support.
Role Summary
As a Customer Support Executive, you will manage inbound and outbound customer interactions, providing seamless assistance on our platform. Your duties include answering inbound queries, resolving account and listing issues, following up with customers for onboarding, profile verification, feedback gathering, and renewal of services. This role is a permanent work-from-home position requiring technical readiness and fluency in English and Hindi.
Key Responsibilities
- Handle blended operations by managing over 100 calls per day, balancing inbound query resolutions with outbound customer engagements.
- Address customer inquiries, troubleshoot issues related to accounts or listings, and deliver accurate information about TraderzPlanet's services.
- Perform outbound calls for customer onboarding, profile verifications, collecting feedback, and service renewals.
- Maintain detailed logs of all customer interactions, ensuring timely resolution or appropriate escalation.
Eligibility and Requirements
- Education: Any graduate degree is accepted.
- Experience: Minimum of 1 year in a customer care role handling inbound, outbound, or blended voice processes.
- Language Skills: Proficient verbal communication and active listening skills with fluency in both English and Hindi.
- Working Schedule: Required to work six days a week.
- Technical Setup for WFH: Laptop or desktop with at least an Intel i3 or i5 processor, minimum 4 GB RAM, 250 GB SSD, reliable high-speed broadband internet (minimum 300 Mbps), noise-cancelling headset, and power backup (UPS).
Compensation and Benefits
- Salary range between ₹12,000 and ₹17,000 per month, commensurate with experience and interview performance.
- Permanent work-from-home allowing flexible and stable remote working conditions.
- Opportunity for career advancement within a fast-growing B2B marketplace.
Minimum education
Bachelor's Degree