Customer Success Manager - Quality

About Veeva Systems

Veeva Systems is a mission-led pioneer in cloud software for the life sciences industry, enabling companies to deliver therapies to patients more quickly. As one of the fastest growing SaaS firms, they recently surpassed $3 billion in revenue with significant growth prospects. Veeva's core values emphasize ethics, customer success, employee success, and speed. Having become a public benefit corporation in 2021, Veeva balances the interests of customers, employees, society, and investors. As a Work Anywhere employer, Veeva offers flexibility to work from home or the office to support employee productivity and satisfaction.

Role Overview

The Customer Success Manager (Quality) will be accountable for ensuring customer satisfaction with Veeva’s Quality software products. This role acts as the primary contact between Veeva and major customer stakeholders, facilitating collaboration, addressing escalations, and proactively demonstrating product value. The ideal candidate will be a Quality domain expert with excellent communication skills, able to build strong, trusted relationships with key decision makers and collaborate effectively across teams to improve customer experience.

Key Responsibilities

• Manage and support 4 to 6 large global customers post-implementation of Veeva Quality applications.
• Serve as a trusted advisor to customer application owners, understanding their challenges and goals.
• Coordinate with internal Veeva teams—strategy, sales, product, and services—to meet customer requirements.
• Lead customer meetings to showcase delivered value and identify opportunities for further engagement.
• Offer strategic counsel to maximize application use and help customers develop business-aligned roadmaps.
• Enable customer networking for collaboration and industry knowledge exchange.

Candidate Requirements

• Minimum 7 years’ experience in Quality within the life sciences sector.
• Background working with or within large multinational pharmaceutical organizations.
• Proven consulting experience in client-facing roles.
• Strong ability to manage relationships with senior stakeholders and application owners.
• Willingness and ability to travel up to 25% of the time.

Preferred Qualifications

• Based within the European Union.
• At least 7 years' experience in software or consulting.
• Familiarity with SaaS/cloud environments managing Quality applications.
• Experience using Veeva Vault products.

Interview Process

• Submit application and resume.
• Complete a personality assessment within 3 days of application.
• Application reviewed by the hiring team, followed by email correspondence with decisions.
• Interview stages include a discussion with the hiring manager, a practical case study, and a final conversation with a senior leader.
• The hiring manager will communicate the final decision after completing interviews.

Benefits and Compensation

• Health benefits including medical, dental, vision, and life insurance.
• Flexible paid time off and company-recognized holidays.
• Retirement savings programs.
• Parental leave for maternity and paternity.
• Fitness reimbursement opportunities.
• 1% charitable giving program.

The estimated total compensation ranges from 75,000 to 130,000 EUR annually. The actual offer will consider qualifications, location, and experience, and may include bonuses or stock options.

Diversity and Inclusion

Veeva Systems promotes a culture of inclusion and supports a diverse workforce, valuing differences in gender, ethnicity, religion, politics, sexual orientation, age, disability, and other life experiences. Reasonable accommodations during the hiring process are available upon request.